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About the Role

The Sales Floor Department Supervisor is responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors are responsible for customer-facing activities, non-customer-facing activities, and store safety.

Responsibilities

Providing resources and tools to support those directly helping customers provide the best service.
Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
Coaching and training associates.
Delegating and following-up on daily tasks.
Managing performance.
Ensuring adequate department coverage.
Greeting customers, clarifying needs and identifying solutions, closing sales.
Down stocking, inventory management, area recovery.
Conducting safety walks, reporting hazards, understanding safety and lifting directions.
Communicating best practices to the team to inspire engaging, customer-focused behavior and goal attainment.
Supervising associates in other departments, as needed, to meet the demands of the store.
Communicating upward to keep management informed of concerns, issues, praises, and morale.
Occasionally opening or closing the store or serving as manager-on-duty (MOD).

Requirements

Requires morning, afternoon and evening availability any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
Ability to obtain sales related licensure or registration as may be required by law.

Skills

Broad product knowledge.
Ability to engage associates and customers across departments.
Experience Using Microsoft Office Suite.
Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Work Type

Hourly Full Time
Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.

Experience Level

1 year of experience in customer service.
1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience providing direction or supervision to teams (with or without direct report responsibility).
Experience supporting or participating in the process of training, mentoring and developing associates.
Experience working cross-functionally.
3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
Experience in a leadership role with direct report responsibility.
Experience working in the home improvement retail sector.
Experience working in a fast paced, dynamic retail environment.
Experience in key carrying role with manager-on-duty responsibilities.

Education Level

High School Diploma or equivalent

Salary/Compensations

$26.50 - $28.60 per hour

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About the Company

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion.
Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers.
Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.
For more information, visit Lowes.com.

Equal Opportunity

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.