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About the Role

As a Senior Fraud Response Analyst, you will serve as the central coordinator for significant fraud incidents impacting customers. You will manage the end-to-end fraud response process, partnering closely with Product, Security, Engineering, and Customer Support teams to drive timely resolution, minimize customer impact, and strengthen fraud controls. You will also act as a subject matter expert, helping establish best practices and mature the Fraud Response Program.

Responsibilities

Coordinate the end-to-end management of fraud incidents, ensuring timely stakeholder engagement, communication, escalation, and resolution.
Support fraud investigations through data collection, research, documentation, intelligence gathering, and root cause analysis.
Partner with Product, Engineering, Security, and Customer Support teams to assess fraud incidents and drive effective remediation efforts.
Prepare incident summaries, timelines, business impact assessments, and executive-ready communications related to fraud events.
Conduct post-incident reviews to identify process, control, technology, and operational vulnerabilities that contributed to fraud incidents.
Track fraud-related issues, remediation plans, risk mitigation activities, and action items through completion, ensuring accountability across stakeholder teams.
Identify fraud trends, recurring issues, and emerging risks and provide recommendations for improving fraud prevention, detection, and response capabilities.
Support the development and maintenance of the Fraud Response Program, including incident management standards, procedures, reporting, and governance processes.
Assist in the preparation of governance materials, program updates, fraud loss reporting, risk dashboards, and executive presentations.
Facilitate cross-functional meetings and working sessions focused on fraud incidents, remediation activities, and strategic fraud initiatives.
Collaborate with business and technology partners to improve fraud response processes, escalation procedures, and operational effectiveness.
Contribute to the identification of process improvements, control enhancements, automation opportunities, and fraud risk reduction initiatives.
Promote lessons learned and best practices from fraud incidents and investigations to strengthen fraud management capabilities.
Serve as a trusted resource and mentor to less experienced team members on fraud incident management and investigation best practices.
Participate on fraud calls to respond and support fraud incidents occurring outside standard business hours as needed.

Requirements

Typically requires a Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, Information Security, Data Analytics, or a related field and a minimum of 8 years of experience; or an advanced degree with 6+ years of experience; or equivalent relevant work experience.
5+ years of experience in fraud investigations, fraud operations, fraud risk management, financial crimes, banking operations, fraud analytics, incident response, or related disciplines.
Experience supporting complex fraud investigations involving account takeover (ATO), payment fraud, wire and ACH fraud, check fraud, identity fraud, scams, synthetic identity fraud, or other customer-impacting fraud events.
Strong understanding of banking operations, deposit products, digital banking platforms, payment systems, and fraud risk management practices.
Experience coordinating cross-functional investigations and remediation efforts involving Product, Engineering, Security, and Customer Support teams.
Working knowledge of fraud detection tools, case management platforms, fraud monitoring systems, and fraud analytics methodologies.
Experience conducting root cause analysis and developing actionable recommendations to address fraud-related control, process, or technology gaps.
Ability to analyze fraud-related data, identify trends, assess customer impact, and support data-driven decision-making.
Experience tracking remediation efforts, managing action plans, and driving accountability across multiple stakeholder groups.
Strong verbal and written communication skills with the ability to effectively communicate complex fraud issues to both technical and non-technical audiences.
Experience preparing presentations, executive summaries, governance updates, and incident reporting materials.
Ability to manage multiple priorities and perform effectively in a fast-paced, highly collaborative environment.
Demonstrated problem-solving skills, attention to detail, and the ability to independently assess and escalate fraud risks.
Experience interacting with senior leaders and influencing outcomes across organizational boundaries.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements.

Skills

Fraud investigations
Fraud operations
Fraud risk management
Financial crimes
Banking operations
Fraud analytics
Incident response
Account takeover (ATO) investigations
Payment fraud investigations
Wire and ACH fraud investigations
Check fraud investigations
Identity fraud investigations
Scam investigations
Synthetic identity fraud investigations
Banking operations
Deposit products
Digital banking platforms
Payment systems
Fraud risk management practices
Fraud detection tools
Case management platforms
Fraud monitoring systems
Fraud analytics methodologies
Root cause analysis
Data analysis
Trend identification
Customer impact assessment
Data-driven decision-making
Remediation tracking
Action plan management
Accountability management
Verbal communication
Written communication
Presentation preparation
Executive summary writing
Governance update preparation
Incident reporting
Problem-solving
Attention to detail
Risk assessment
Leadership interaction
Influencing outcomes

Location

Austin

Work Type

Hybrid Work Opportunities

Experience Level

Senior
8+ years of experience
6+ years of experience
5+ years of experience

Education Level

Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, Information Security, Data Analytics, or a related field
Advanced degree

Benefits

Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

About the Company

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
Being as passionate about our people as we are about our mission.
We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others!
We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.
We also know that nothing builds trust and collaboration like having fun.
We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized.
And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being.
Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more).
We believe in making an impact—in the industry and in the community.

Equal Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.