Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Customer Development Manager FMS position is responsible for managing assigned accounts, educating customers on additional Ryder services, and utilizing the Ryder Sales Process to drive interest and growth.

Responsibilities

• Maintain regular and consistent contact with customers to meet requirements.
• Develop and implement a sales penetration plan.
• Segment account base by opportunity for growth and potential risk.
• Present Ryder services and capabilities to customers.
• Develop relationships with all customer buying influences.
• Gain a complete understanding of customers' businesses, goals, and objectives.
• Collaborate with RIL to identify and develop opportunities for service application.
• Serve as a facilitator between customers and Ryder departments or vendors.
• Ensure contracted services are delivered to customers.
• Orchestrate the development of productive working relationships with customers.
• Maintain appropriate customer contact and manage customer satisfaction perception.
• Conduct regularly scheduled customer reviews and monitor CSI results.
• Develop a knowledge base of competitive alternatives.
• Contribute to the effective transition of sold accounts.
• Proactively anticipate problems through continuous dialogue with customers and Ryder staff.
• Supply customers with information regarding operational performance.
• Learn customers' businesses and operations.
• Engage in training and improvement of sales skills, industry knowledge, and personal growth needs.
• Perform other duties as assigned.

Requirements

• Bachelor's degree required in Business, Marketing, Transportation or equivalent experience.
• Five (5) or more years of demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required.

Skills

• Problem solving skills
• Strong verbal and written communication skills
• Effective interpersonal skills
• Ability to analyze and interpret financial data
• Ability to leverage customers financial data to determine needs and solutions match
• Ability to work within various geographic and demographic environments
• Ability to guide, engage, and impart knowledge to others
• Willingness and ability to work with and mentor new sales employees
• Ability to work independently and as a member of a team
• Ability to work in a team concept while holding self fully accountable
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Work Type

• Outside Sales

Experience Level

• Five (5) years or more demonstrated consecutive sales and customer relationship management experience

Education Level

• Bachelor's degree in Business, Marketing, Transportation or equivalent experience

Salary/Compensations

• $68,000
• $80,000

Benefits

• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan

About the Company

• At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard.
• Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
• Your Voice. Your Success. The Future We Build Together.

Equal Opportunity

• Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
• All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.