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About the Role

Dandelion Chocolate is seeking a seasoned manager to run their brick-and-mortar shop at the 16th Street Factory location. This role involves overseeing and developing a team, enhancing guest experiences, and sharing the Dandelion story and bean-to-bar chocolate knowledge. The position requires a passion for connecting guests with quality, handmade products and producing measurable results within a team environment.

Responsibilities

Work with leadership to understand annual goals and set a compelling vision that inspires the team.
Hire, train, schedule, and foster a 5-6 person team that values excellence.
Complete quarterly check-ins, annual reviews, and provide timely feedback.
Develop a bench of leadership ready for future growth opportunities.
Develop checklists, SOPs, and research tools to ensure merchandise is in stock, the workspace is clean, and orders are timely and accurate.
Proactively develop ideas to improve retail displays, experiment with menu items, and develop more authentic visitor experiences.
Develop authentic rapport and working relationships with other managers, neighbors, and office management.
Monitor, track, and analyze sales data.
Report quarterly goals and projects to the company, Director, VP, and CEO.
Ensure the space is operating at its best with humming equipment, well-lit spaces, up-to-date menus, and well-maintained infrastructure.
Perform other duties as needed.

Requirements

Proven ability to manage, train, and motivate small groups of people.
Technical know-how including Google Docs, spreadsheets, and bookkeeping tools for tracking purchases, inventory, and cash reports.
Phenomenal soft people skills to ensure guests feel heard and understood.
Proven ability to connect bigger company goals to team performance using measurable metrics.
Agility to think quickly on your feet and deal with daily surprises.
Two years minimum management experience in a food service or service-related establishment.

Skills

Management
Training
Scheduling
Team Development
Guest Service
Sales Data Analysis
Reporting
Facilities Management
Google Docs
Spreadsheets
Bookkeeping

Location

16th Street Factory

Work Type

Full Time (40 hrs/week)

Experience Level

Minimum two years management experience

Salary/Compensations

Starting at $86k

Benefits

Medical benefits
Vision benefits
Dental benefits
401k program enrollment option
Paid vacation time
Holiday pay
Paid sick time
Commuter benefits
FSAs
Local gym discounts
Chocolate tasting opportunities
Chance to travel to origin and Japan locations
Opportunities to grow and develop within the company

About the Company

Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District.
They make chocolate from only two ingredients: cocoa beans and cane sugar.
Their business is built upon trust and partnership with cocoa producers.