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About the Role
As a Spa Associate at Hand & Stone Massage and Facial Spas, you will be the host of the spa, dedicated to creating 5-star experiences for every client and ensuring each service is memorable and exceptional. This role is crucial in fulfilling our mission of making every visit the best hour of our client's month.
Responsibilities
- Meet membership sales goals.
- Have a detailed knowledge of the menu of services.
- Provide excellent customer service to members and guests, while building lasting connections.
- Effectively communicate sales, promotions, and service options with clients.
- Uphold spa cleanliness standards.
- Answer phones, schedule appointments, and file documents.
- Perform various other duties as assigned.
Requirements
- Ability to meet membership sales goals.
- Detailed knowledge of the menu of services.
- Excellent customer service skills.
- Effective communication of sales, promotions, and service options.
- Ability to uphold spa cleanliness standards.
- Proficiency in answering phones, scheduling appointments, and filing documents.
Skills
- Customer service
- Sales
- Communication
- Scheduling
- Client relations
Location
- Onsite
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- Competitive salary
Benefits
- KinderCare Childcare Discounts (10% weekly)
- Free uniforms
- Opportunity for advancement
- Flexible schedule
- LifeMart program benefits (in spas who partner with ADP)
About the Company
- At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month.
- We are the industry leader in wellness, backed by 20 years of proven success.
- We offer a supportive environment where your growth and well-being are top priorities.
- We recognize the demands of a busy schedule and are committed to providing support.
- We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
- Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.