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About the Role

The Operations Fellow will drive the execution of Breaking the Cycle initiatives from planning into on-the-ground delivery. This role involves coordinating program launch, operational workflows, and cross-department implementation for priority efforts including Journey Home expansion, family housing initiatives within the vehicular homelessness strategy, operationalizing Permanent Supportive Housing (PSH) portfolio re-balancing and recovery housing pilots, and supporting the implementation of proactive homelessness prevention strategies.

Responsibilities

Operationalize key Mayoral initiatives and policy reforms related to Breaking the Cycle, including PSH rebalancing and exit flow work and recovery housing pilots.
Support implementation of homelessness prevention strategies.
Accelerate Journey Home implementation and expansion.
Manage operational rollout of family housing initiatives tied to the vehicular homelessness strategy.
Support implementation of citywide policy changes, including to shelter and PSH systems.
Track implementation milestones and identify operational barriers.
Provide executive updates highlighting progress, risks, and opportunities.

Requirements

Possession of a Bachelor's degree from an accredited college or university.
Three (3) years of professional experience in public policy, operations, consulting, or program management related to healthcare and/or homelessness systems.
Additional qualifying experience may substitute for the required degree on a year-for-year basis up to a maximum of two (2) years.
Demonstrated ability to navigate complex organizations, manage stakeholders, and translate strategy into implementation.
Two (2) years of supervisory experience.

Location

San Francisco

Work Type

Temporary Exempt
Regular

Experience Level

3 years professional experience
2 years supervisory experience

Education Level

Bachelor's degree

Salary/Compensations

$149,656 - $190,996

Benefits

Employee Benefits Overview
Municipal Executive Association Benefits Overview

About the Company

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time.
The Department provides assistance and support to homeless and at‐risk youth, adults, and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco.
Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness.
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness.
The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results.
HSH’s Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily.
Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600+ bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14,500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families.

Equal Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.