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About the Role

This Director role is a critical member of the GMNS Product Business Operations team, responsible for leading key risk and control-related Product Governance processes. The successful candidate will drive governance, operational excellence, and risk management activities to ensure products and capabilities are developed, launched, refreshed, maintained, and retired in accordance with enterprise policies, risk frameworks, and regulatory expectations.

Responsibilities

Drive governance, operational excellence, and risk management activities.
Own product inventory management.
Support New Product Approval (AEMP54) governance.
Partner closely with GMNS Product partners to strengthen Product Lifecycle Governance from ideation through retirement.
Serve as a flexible Business Operations leader capable of supporting a broad range of governance and risk management priorities.
Provide leadership support for organizational risk, governance, operational excellence, or regulatory needs.

Requirements

Serve as a key partner to Product, Control Management, GCO, Compliance, Risk, Technology, Operations, and other first- and second-line stakeholders.
Maintain a robust and sustainable product governance framework.
Support New Product Approval (AEMP54) governance.
Strengthen Product Lifecycle Governance from ideation through retirement.
Support Issue and ORE management.
Support remediation oversight.
Support RCSA execution.
Support audit and exam coordination.
Support policy and regulatory change initiatives.

Work Type

Hybrid
Onsite
Virtual

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

Global Merchant & Network Services (GMNS) powers the American Express global payments network, enabling more than $1.9 trillion in annual spend across 170+ markets.
The GMNS Product organization is responsible for delivering products, capabilities, and partnerships that enable merchants, acquirers, issuers, ISVs, payment facilitators, and other ecosystem partners to connect to and leverage the American Express Network with speed, scale, and reliability.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
We operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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