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About the Role

The Provider Experience Group at Charlie Health is responsible for delivering a connected system of tools for therapists, group facilitators, and operational teams to deliver life-saving care. We are seeking a Staff Product Designer to own this system and the connections between personas, products, and operations to deliver a cohesive and coherent experience.

Responsibilities

• Own the seams of experience across the full Provider domain, spanning therapists, group facilitators, and clinical operations, and connect them into one coherent experience.
• Advocate for and evolve a Provider Experience vision; drive alignment across engineering, product, clinical, and operations leadership, often without formal authority.
• Lead the process end to end: agentic and hands-on discovery, problem definition, experience architecture, spec authorship, and building through to launch.
• Build what you design. Carry work through our AI-native pipeline (prototyping, hardening, component management, spec-authorship, and swarm loops) into working, production-quality experiences.
• Exercise the judgment the pipeline can't: define the problems worth solving, set the bar for quality, and know when to build with AI and when to step off it.
• Lead research to uncover needs, workflow realities, and product opportunities in a clinically regulated, operations-heavy environment.
• Create leverage for the team via reusable patterns, skills, tools, and standards that other designers build on and that measurably raise team velocity and quality.
• Refine problem statements for others; mentor designers and raise the craft and judgment bar across the team through radically candid feedback.
• Navigate extreme constraints gracefully (ambitious timelines, operational stakeholders, incomplete information) and still produce vision-level work.
• Contribute to our internal design practices, ways of working, and team culture as we continue to evolve what an AI-native design org looks like.

Requirements

• 7+ years of Product Design experience for tech/software products, preferably in Health Tech, Telehealth, or complex operational/workflow domains.
• A track record of owning large, ambiguous, multi-persona problem spaces, and connecting experiences across products and surfaces rather than within a single one.
• Envisioned and delivered 0→1 experiences, and can show how vision work shaped organizational decisions, not just screens.
• Systems thinker with demonstrated experience architecture skills, designing the structure of an experience, not just its surfaces.
• AI-native builder, fluent working with AI tools across research, prototyping, and production.
• Ship working prototypes or code as a primary design output. Tool fluency is our baseline; what we're hiring for is your judgment about when and how to use it.
• Deep research fluency, qualitative and quantitative, with a clear point of view on how insight earns vision the right to lead.
• A strong communicator and storyteller who drives decisions with evidence and creates alignment among skeptical or constrained stakeholders.
• A bias for initiative and ownership; fill in the blanks in ambiguity and are comfortable making calls with incomplete information.
• Experience contributing to token-based design systems and mentoring designers; raise the bar for others, not just yourself.
• Curiosity, adaptability, drive, and a growth mindset. Energized by a practice that is actively reinventing itself.

Skills

• Product Design
• Health Tech
• Telehealth
• Complex operational/workflow domains
• Experience architecture
• AI tools
• Research
• Communication
• Storytelling
• Design systems
• Mentoring
• React
• TypeScript

Location

• NYC (Flatiron District)

Work Type

• Onsite (4 days per week)

Experience Level

• 7+ years of Product Design experience

Salary/Compensations

• $190,000 - $250,000 per year

Benefits

• Comprehensive benefits for full-time, exempt employees
• Stock options (potential)
• Other Charlie Health-sponsored benefits (potential)

About the Company

• Charlie Health exists to connect the world to life-saving behavioral health treatment.
• We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them.
• By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
• As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like.

Equal Opportunity

• Charlie Health is an Equal Opportunity Employer.
• We strive to cultivate an environment where individuals can be their authentic selves.
• Every member of our team feels supported and belongs.
• We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
• Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.