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About the Role

Our People Operations Coordinator is at the heart of the employee experience, ensuring smooth, supportive, and efficient interactions with the People Team. This role supports a 600+ employee population and focuses on managing the People Team inbox, providing first-line advice, coordinating employee lifecycle events, supporting HRIS, and generating People data insights.

Responsibilities

• Coordinate People administration across the employee lifecycle, including starters, leavers, contractual changes and internal moves.
• Maintain the Starters Log, ensuring all required documents are issued, returned and signed.
• Complete pre-employment checks, including references and Right to Work checks.
• Add new starters to the HRIS in the correct payroll period and create their electronic employee files.
• Work closely with the payroll team to ensure all employee information and payroll changes are submitted accurately and on time.
• Create a memorable Day 1 experience for new joiners, ensuring induction, equipment, and system access are in place.
• Coordinate maternity, paternity, and other family leave processes.
• Manage leaver processes and associated system and access changes.
• Manage the People Team inbox, providing timely and professional responses.
• Support People Partners by providing first-line advice on People policies and employee matters.
• Support employee relations activity by arranging meetings, gathering information, taking notes, and preparing standard letters.
• Provide first-line guidance to managers on probation and settling-in periods.
• Maintain accurate case records and trackers, ensuring follow-ups and appropriate documentation storage.
• Support People Partners in preparing engagement and leaver survey data packs.
• Recognise when an issue needs further support and involve the appropriate People Partner or team member.
• Spot common questions and themes to improve guidance and People service.
• Keep employee records complete, accurate, and up to date within the HRIS.
• Ensure employees are assigned to the correct managers, teams, and organisational structures.
• Act as the first point of contact for HRIS support.
• Play an active role in HRIS implementation, testing, upgrades, and improvements.
• Champion employee and manager self-service and help create clear guidance and FAQs.
• Maintain People trackers and reports covering headcount, vacancies, employee movements, and organisational changes.
• Produce regular People Operations analytics, including inbox themes, response trends, headcount movement, turnover, absence, and employee lifecycle activity.
• Identify trends, risks, and opportunities in data, sharing key insights and recommended actions.
• Ensure all responsibilities and actions contribute to ELEMIS’ sustainability goals across Climate, Biodiversity, and People pillars.

Requirements

• Ability to investigate, join the dots, and propose solutions to problems.
• Ability to triage incoming queries and requests, assessing risk and urgency.
• Ability to interact with diverse individuals with ease.
• Ability to explain information clearly and keep others informed.
• Ability to adjust quickly to new situations and challenges with a positive and flexible approach.
• Comfortable with large data sets and reporting.
• Ability to analyse and interpret data to support optimisation and decision making.
• Pride in data accuracy.

Skills

• Problem Solving
• Prioritisation
• Communication
• Adaptability
• Data proficiency

Location

• Head Office, London
• London Baker Street

Work Type

• Permanent - Full Time
• Hybrid
• Three Days in Office
• Two Days Working From Home
• Flexible start and finish times

Benefits

• Hybrid and Flexible working
• Core hours between 10am - 4pm
• 27 days holiday per year
• Birthday day off
• Generous Staff Discount on ELEMIS products and spa treatments
• Discounts on L'OCCITANE Group products
• Excellent well-being policies
• Enhanced Maternity & Paternity policies
• Income Protection
• Life Assurance
• Company Pension Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme
• Cycle to Work Scheme
• Season Ticket Loan
• Length of Service Awards

About the Company

• ELEMIS is a global beauty brand.