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About the Role

As a Sales Associate, your primary responsibility is to create the best possible customer experience by actively listening to customers, understanding their needs, and providing recommendations based on current product knowledge. You will also communicate the brand's sustainability initiatives and social/ethical commitments while sharing your passion for the products. You will be part of a dynamic team working together to achieve business goals.

Responsibilities

Create personal shopping experiences that foster brand loyalty.
Greet customers promptly and politely.
Ensure all customer questions are answered accurately.
Provide exceptional service from start to finish, including communicating return policies.
Maintain a positive and cheerful demeanor with customers and team members.
Uphold the image of the store and brand in all interactions.
Adhere to the dress code.
Provide excellent customer service to in-store and phone customers.
Operate the cash register and handle money.
Conduct daily inventory checks to ensure product availability.
Merchandise products according to Visual Merchandising standards.
Maintain a clean and organized stockroom and break area.
Perform daily cleaning tasks such as vacuuming, sweeping, and dusting.
Act with safety awareness and respond to theft according to company policies.
Arrive to work on time and inform the Store Manager in advance of any lateness or absence.

Requirements

Experience in retail.
Fluent German and English language skills.

Skills

Customer service
Brand and product knowledge
Effective communication
Teamwork and collaboration
Multitasking
Problem-solving

Location

Minijob

Work Type

Full-time

Benefits

Various extras, perks, and volunteer opportunities.
Generous discounts.
Community-based programs.
Extensive opportunities and support for personal and professional development.
Global mentoring program.
Uniform allowance including 2 pairs of shoes per season.
60% discount on Deckers Brands online products (UGG, HOKA, Teva).
30% discount in retail stores.

About the Company

Deckers EMEA

Equal Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer. Our employees are people with diverse strengths, experiences, and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, health status, and all the other beautiful facets of their identity.