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About the Role

Manhattan Gastroenterology is seeking a highly organized, detail-oriented, and patient-focused AfterCare Coordinator to ensure patients receive timely follow-up care and that clinical information, test results, referrals, and outstanding orders are accurately managed and documented.

Responsibilities

• Review and manage assigned AfterCare tasks and physician orders in the EMR.
• Obtain, review, and attach clinical documents, laboratory results, imaging reports, procedure reports, and other relevant records to the appropriate patient chart.
• Review laboratory and diagnostic results and ensure they are routed appropriately for physician review and follow-up.
• Assist with coordinating patient referrals, follow-up appointments, procedures, imaging, laboratory testing, and other recommended care.
• Follow up on outstanding orders and referrals to ensure patients do not fall through the cracks.
• Contact patients regarding physician recommendations, test results, follow-up appointments, referrals, and other non-emergency clinical follow-up needs, in accordance with practice protocols.
• Manage a high volume of inbound and outbound patient calls while maintaining professionalism and providing excellent customer service.
• Schedule and confirm patient appointments and assist patients with navigating the next steps in their care.
• Identify patient needs, clarify concerns, research issues, and provide appropriate solutions or escalate concerns to the appropriate clinical or administrative resource.
• Respond to physician and clinical staff tasks in a timely and accurate manner.
• Maintain accurate documentation of patient communications, follow-up attempts, and completed tasks within the EMR.
• Ensure all patient interactions and follow-up activities are documented according to practice standards.
• Follow established communication scripts, workflows, policies, and guidelines when communicating with patients.
• Recognize situations that require escalation to a nurse, physician, supervisor, or other appropriate resource.
• Protect patient confidentiality and comply with HIPAA and all applicable healthcare regulations and practice policies.
• Work collaboratively with the AfterCare team, physicians, nurses, medical assistants, front desk, scheduling, and other departments to ensure continuity of patient care.
• Assist with identifying and addressing outstanding AfterCare work, including pending labs, procedures, imaging, referrals, and other follow-up items.
• Maintain organization and productivity while managing multiple priorities and a high-volume workload.
• Perform other duties and responsibilities as assigned.

Requirements

• 1–2 years of experience in a medical office, private practice, ambulatory surgical center, or similar healthcare environment preferred.
• Previous experience in patient aftercare, referral coordination, medical scheduling, care coordination, or medical office administration strongly preferred.
• Experience working with an Electronic Medical Record (EMR/EHR) system.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Comfortable handling a high volume of patient calls and follow-up responsibilities.
• Ability to communicate effectively and professionally with patients, physicians, nurses, and administrative staff.
• Ability to work independently while also functioning effectively as part of a team.
• Strong problem-solving and follow-through skills.
• Ability to maintain patient confidentiality and handle sensitive medical information appropriately.
• Bilingual skills are a plus.

Skills

• EMR/EHR system proficiency
• Computer skills
• Data-entry skills
• Verbal communication skills
• Written communication skills
• Organizational skills
• Attention to detail
• Task prioritization
• Time management
• Customer service
• Problem-solving
• Follow-through
• HIPAA compliance
• Bilingual skills

Location

• Manhattan

Work Type

• Full-time

Experience Level

• 1-2 years experience preferred

About the Company

• Manhattan Gastroenterology is a medical practice specializing in gastroenterology.

Equal Opportunity

• Manhattan Gastroenterology is an equal opportunity employer.