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About the Role

Midtown Endoscopy & Surgical Center is seeking a highly organized, detail-oriented, and dependable Patient Services & Inventory Coordinator to join our ambulatory surgical center team. This position supports daily patient experience and assists with inventory management, supply coordination, and operational needs. The role involves collaboration with clinical staff, physicians, administrative leadership, vendors, and other departments to ensure excellent patient service and efficient center operations. The ideal candidate is proactive, organized, comfortable in a fast-paced healthcare environment, and capable of balancing patient-facing duties with administrative and inventory tasks.

Responsibilities

• Provide professional, courteous, and compassionate service to patients.
• Assist patients with check-in, registration, directions, and general questions.
• Verify and update patient demographic and insurance information.
• Assist with obtaining required patient documentation.
• Coordinate with various departments to ensure a smooth patient experience.
• Communicate patient needs and concerns to appropriate staff.
• Assist with patient flow and address operational issues affecting patient experience.
• Answer and route incoming calls and messages.
• Assist with appointment and procedure-related communications.
• Maintain professionalism and confidentiality when handling patient information.
• Document patient communications and administrative activities accurately.
• Escalate patient complaints, concerns, or issues to the appropriate supervisor.
• Assist with maintaining accurate inventory levels for all supplies.
• Monitor inventory and identify items needing replenishment.
• Perform routine inventory counts and maintain accurate records.
• Prepare and submit supply orders based on established par levels.
• Assist with receiving deliveries and verifying shipments against purchase orders.
• Inspect deliveries for accuracy, damage, expiration dates, and quantity.
• Organize and store supplies appropriately in designated areas.
• Ensure supplies are stored correctly and storage areas are clean and accessible.
• Rotate inventory using first-expire, first-out (FEFE) practices.
• Monitor expiration dates and remove expired products.
• Track commonly used supplies and identify unusual usage or shortages.
• Assist with maintaining appropriate par levels for various areas.
• Communicate supply shortages, backorders, or vendor issues to management.
• Assist with identifying opportunities to reduce waste and improve inventory efficiency.
• Maintain organized inventory documentation and purchasing records.
• Assist with periodic inventory audits and reconciliation.
• Coordinate with vendors and suppliers regarding orders, deliveries, and returns.
• Assist with ensuring supplies are available for scheduled procedures and daily operations.
• Work closely with clinical and administrative staff to identify supply and operational needs.
• Assist with ensuring procedure rooms and clinical areas have necessary supplies.
• Monitor supply usage and communicate anticipated shortages.
• Assist with maintaining clean, organized, and stocked work areas.
• Report damaged, malfunctioning, or missing equipment and supplies.
• Assist with tracking equipment and supplies.
• Perform other duties as assigned by management.

Requirements

• High school diploma or equivalent.
• Minimum of 1–2 years of experience in a healthcare, medical office, ambulatory surgery center, hospital, or similar setting preferred.
• Strong organizational and time-management skills.
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Basic computer proficiency and ability to learn electronic medical record and inventory systems.
• Ability to maintain accurate records and documentation.
• Strong customer service and interpersonal skills.
• Ability to handle confidential patient information appropriately.
• Dependable, punctual, and able to follow through on assigned responsibilities.
• Must be able to lift, carry, push, and/or move supplies and equipment weighing up to 50 pounds.
• Must be able to stand, walk, bend, reach, and move throughout the facility for extended periods.
• Must be able to safely handle and transport medical supplies, inventory, boxes, and other materials.
• Reasonable accommodations may be considered for qualified individuals with disabilities.

Skills

• Organizational skills
• Time-management skills
• Attention to detail
• Verbal communication skills
• Written communication skills
• Teamwork
• Prioritization
• Basic computer proficiency
• Record keeping
• Documentation
• Customer service skills
• Interpersonal skills
• Confidentiality
• Dependability
• Punctuality
• Bilingual skills

Location

• Midtown

Work Type

• Full-time

Experience Level

• 1-2 years preferred

Education Level

• High school diploma or equivalent

About the Company

• Midtown Endoscopy & Surgical Center is an ambulatory surgical center.

Equal Opportunity

• Midtown Endoscopy & Surgical Center is an equal opportunity employer.