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About the Role

The Greeter provides superior, friendly, efficient service during all aspects of the rental car process, greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. This role involves providing members with appropriate vehicle selections and creating a friendly, efficient environment for all customers, ensuring transactions are quick and efficient.

Responsibilities

• Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
• Welcome members to the facility when they exit the bus or arrive on the lot.
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
• Assist members with questions and concerns to minimize counter visits.
• Communicate customer service issues to management.
• Ensure that hangtag information is completed correctly.
• Maintain clean low mileage fleet mix requirements.
• Maintain Emerald Aisle for cleanliness.
• Thank member for their business.
• Provide upgraded vehicles on request.
• Perform other customer service related duties to ensure service meets customer needs.

Requirements

• Must be at least 18 years of age.
• Must have a High School Diploma or GED equivalent.
• Must have a current and valid Ontario G or G2 driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions (DWI/DUI) within the last 5 years.
• Proficient in English, written and verbal comprehension.
• Must be authorized to work in Canada and not require work authorization sponsorship.
• Minimum 6 months part time or full time relevant experience required in Sales, Customer Service (i.e. Retail, Restaurant, etc.), Management/Supervisory experience (i.e. Sales or Service industry), Organizations/Clubs – at a leadership level, or Community Involvement/Volunteerism – at a leadership level.
• Must have open availability and be able to work 40 hours per week, including weekends, with shifts scheduled within the airport’s operating hours of 5:30 am to 2:00 am.

Location

• 6301 SILVER DART DR MISSISSAUGA, ON L5P 1A2, TERMINAL 1

Work Type

• Full Time

Experience Level

• Minimum 6 months relevant experience

Education Level

• High School Diploma or GED equivalent

Salary/Compensations

• $17.75 / hour
• Monthly performance bonuses/incentives

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

About the Company

• National Car Rental and Alamo Rent A Car are multi-billion dollar industry leaders committed to quality, innovation, customer satisfaction and employee development.
• Their philosophy is to take care of customers and employees first, believing this leads to success.

Equal Opportunity

• Equal Opportunity Employer