About the Role
We create communities where employees thrive in their work, helping our residents thrive in their homes.
Responsibilities
- Serves as point of contact for all resident requests and telephone calls except those of an emergency nature.
- Coordinates services for residents and their family members.
- Maintains extremely high standards of customer service.
- Answers questions regarding local stores, attractions and services.
- Ensures that the lobby area and first floor common areas and restrooms are at all times clean and welcoming.
- Coordinates the community’s transportation schedule.
- Serves as a liaison between the dining room and residents.
- May supervise the front desk reception staff and drivers; maintains a working knowledge of the Security/Door Attendant and Receptionist positions and provides coverage as needed.
- May drive company vehicle from community to social and other various destinations (only if required by community).
- May perform other duties as assigned.
Requirements
- High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
- Basic First Aid and CPR certification where required.
- Must successfully complete all Atria specified training programs.
- Able to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
- Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Able to work various schedules and shifts as needed.
- Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier.
Skills
- Customer service
- Communication
- Problem-solving
- Time management
- Organizational skills
Work Type
- Full-time
- Part-time
Experience Level
- 1-3 years
Education Level
- High school diploma or GED
Salary/Compensations
- $17.00/hr - $20.40/hr
Benefits
- Paid holidays and PTO
- Annual anniversary rewards
- Annual Scores Reward
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Retirement Savings Plan / 401(k) employer match
- Tuition reimbursement (U.S Based Communities)
About the Company
- Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits.
- As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.
