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About the Role

Under supervision, this role assists physicians with patient care, administrative, and organizational tasks related to patient flow and maintaining a positive practice image.

Responsibilities

• Manage front-end revenue cycle processes, including patient check-in/check-out and collection/reconciliation of payments.
• Discuss patient financial responsibilities.
• Ensure patients provide necessary pre-visit documentation, pre-certifications, authorizations, or referrals.
• Schedule, confirm, reschedule, and cancel patient appointments using scheduling software.
• Monitor schedules for waitlists, reschedules, and cancellations.
• Assist with coordination of follow-up care, including scheduling tests and prescription requests.
• Maintain physicians’ administrative (research and academic) and clinical/surgical schedules.
• Prepare charges and payments for submission to the billing office.
• Identify delinquent accounts for collection activities and review account status with physicians.
• Assist with physicians’ research activities.
• Assist in the preparation of lectures and presentations.
• Prepare travel arrangements, schedules, and presentation documents for conferences and lectures.
• Update physicians’ CV and credentialing documentation.
• Initiate and prepare written correspondence.
• Perform chaperone duties during patient exams as needed.

Requirements

• Approximately 2 or more years of prior related experience.

Skills

• Computerized appointment scheduling systems (EPIC preferred)
• Electronic Medical Record (eMR) system (ideally EPIC-Care)
• CPT coding
• ICD-9 coding
• ICD-10 coding
• Third party payor reimbursement knowledge (Medicare, Medicaid, Managed Care, commercial insurance)

Location

• Upper East Side

Work Type

• Full-time

Experience Level

• 2+ years

Education Level

• High School Diploma

Salary/Compensations

• $27.69 - $30.77

About the Company

• Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, furthering the founding principle of “any person, any study.”

Equal Opportunity

• No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
• Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds.
• We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply.
• Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act.
• We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.