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About the Role

The Maintenance Supervisor is responsible for all maintenance aspects of the community’s operations and objectives. This role is accountable for operating the property budget to increase Net Operating Income (NOI), maintaining the physical asset, providing a quality living environment for residents, and establishing a positive and productive working relationship with the staff. Depending on asset size and staffing level, the person in this position may be required to be on-call for after-hours emergencies. This position reports to the Community Manager or General Operations Manager.

Responsibilities

Supervise and direct a team of maintenance technicians, assigning tasks, and ensuring that work is completed efficiently and to a high standard.
Provide on-the-job training for maintenance staff and ensure they are knowledgeable about property systems and maintenance procedures.
Perform and oversee repairs on various property systems and equipment, addressing issues as they arise.
Respond to and prioritize work orders submitted by residents, ensuring timely and effective resolution of maintenance issues.
Implement and manage a preventive maintenance schedule to ensure all systems and equipment (HVAC, plumbing, electrical, etc.) are functioning properly and to prevent future issues.
Conduct regular inspections of the property, including common areas, buildings, and equipment, to identify any maintenance needs or safety hazards.
Ensure that the property complies with all relevant local, state, and federal regulations, particularly regarding safety and building codes.
Work within the maintenance budget, ensuring that repairs and maintenance are conducted cost-effectively.
Maintain an inventory of tools, equipment, and supplies, and ensure that the maintenance team has what they need to perform their duties.
Obtain quotes for services, recommend vendors, and assist in managing contracts for outsourced work.
Coordinate with internal stakeholders and contractors for specialized repairs, maintenance services, or large projects.
Ensure that work is completed according to specifications and within budget.
Be available for after-hours emergencies, ensuring that critical repairs are handled promptly.
Interact with residents in a professional manner, addressing maintenance concerns and ensuring their satisfaction with the services provided.
Implement and enforce safety procedures for the maintenance team to prevent accidents and injuries.
Ensure that maintenance activities comply with OSHA and other safety regulations and all maintenance equipment and tools are properly maintained and in good working order.
Maintain accurate records of maintenance activities in SightPlan or shared trackers, including work orders, inspections, and repairs.
Provide regular updates to property management on the status of maintenance activities, including any significant issues or trends.
Other duties and tasks may be assigned as needed.

Requirements

High school diploma or GED equivalent.
3-5+ years of property management industry or related experience.
Proficient knowledge of electrical, plumbing, and appliance repair with hands-on experience.
Knowledge of environmental/industrial hazards (i.e., asbestos, lead, mold, radon) as they apply to residential housing.
Ability to utilize a personal smart device for apps related to property operations and communication.
General understanding of the Microsoft Suite, property management software.
Ability to read, write, and speak English.
Proven organizational and time management skills.
Ability to supervise 2 or more associates.
Operates in a fast-paced work setting both indoor and outdoor.
Requires the ability to multitask and adapt quickly to changing priorities.
May involve tight deadlines and high-energy work situations.
Involves frequent interaction with clients or customers.
Requires effective communication skills and a professional demeanor.
Work environment may include client offices, meeting rooms, or other external locations.
Position requires ability to work any of the 7 days of the week, 52 weeks of the year.
Must be able to work scheduled hours plus any other hours necessary to complete the job.
Must attend training classes as scheduled.
Work schedules and location assignments are subject to change.
Ensure compliance with time management policies including meal and rest periods.
Requires continuous physical effort, including heavy lifting (over 50 pounds).
Involves frequent standing, walking, bending, and other strenuous activities.
May require the ability to operate heavy machinery or perform physically demanding tasks regularly.
Occasional travel to various properties.
Minimal travel may be required for occasional meetings, training, or conferences.
Provides formal supervision to associates within a single functional or operational area.
Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
Prepares and delivers performance appraisal for staff.
Mentors and coaches team members to further develop competencies.
Leads by example and models behaviors that are consistent with Essex's values.
Communicates basic technical or factual information with colleagues and/or immediate Managers who are familiar with job area.
Requires a limited ingenuity and evaluation to perform varied and semi-complex tasks.
Decisions have a significant impact on the results of the job sub-function or function.

Skills

HVAC
CPO license
Electrical repair
Plumbing repair
Appliance repair
Microsoft Suite
Property management software
Organizational skills
Time management skills
Supervisory skills
Communication skills
Professional demeanor

Location

Santa Cruz, California

Work Type

Regular
Full-time
Onsite

Experience Level

3-5+ years

Education Level

High school diploma or GED equivalent

Salary/Compensations

$34.62 - $40.87 per hour

Benefits

Competitive salaries
Career growth opportunities
Medical insurance
Dental insurance
Vision insurance
Paid parental leave
401k employer match
Excellence rewards
Wellness programs
12 paid holidays
15 PTO days
Housing discount of 20%
Discretionary Annual Bonus program

About the Company

Essex provides great communities in which to live, work and invest.
We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams.
Working at Essex is not a destination. It is a journey where you can confidently build your career.

Equal Opportunity

#LI-Onsite