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About the Role

O.C. Tanner is seeking a Senior Product Writer & UX Content Strategist Lead to establish and lead a Product Content discipline within the Product Experience department. This role is responsible for the strategy, governance, and systems that guide how O.C. Tanner’s software platform communicates with users across various experiences, ensuring clarity, consistency, and effectiveness.

Responsibilities

• Establish and lead product content strategy across user-facing software experiences, including product language systems, standards, governance, terminology, naming, and editorial quality.
• Sync with brand standards and establish the UX voice, tone, terminology, interaction language, naming frameworks, accessibility, translatability, globalization, and AI readiness.
• Create scalable governance models that reduce inconsistency, improve cross-functional alignment, and support faster feature development.
• Define how the software platform communicates with users across key workflows, onboarding moments, system notifications, product guidance, behavioral prompts, and user journeys.
• Ensure product communication improves user comprehension, usability, engagement, adoption, and trust across the recognition ecosystem.
• Bring O.C. Tanner brand strategy and communication expertise into product strategy and execution through user-facing content.
• Build the language infrastructure required for scalable, AI-enabled experiences, including standards that keep AI-supported content consistent, trustworthy, brand-aligned, and policy-aligned.
• Govern product terminology, feature naming, interaction language, and content patterns across the platform.
• Partner with product, design, engineering, research, marketing, brand, client success, and other user-content stakeholders to improve consistency across user touch points.
• Establish Product Content as an embedded Product discipline that participates in product decisions from the outset.
• Provide strategic direction, mentorship, prioritization, and content leadership for product teams and future Product Content roles.
• Build credibility for content expertise within Product and help Product teams make stronger decisions around communication, terminology, feature naming, and user engagement patterns.

Requirements

• Extensive experience in product content strategy, UX writing, content design, software platform communication, product language systems, or a related discipline.
• Demonstrated ability to lead content strategy for complex digital products, platforms, or ecosystems.
• Strong strategic writing background with the ability to translate product strategy, user needs, and business objectives into clear, scalable communication systems.
• Experience creating voice, tone, terminology, naming, editorial, localization, accessibility, or content governance standards.
• Ability to influence senior stakeholders and cross-functional teams across Product, UX, Engineering, Marketing, Brand, Client Success, and Research.
• Deep understanding of how content drives adoption, engagement, usability, trust, and product performance.

Skills

• Product Content Strategy
• UX Writing
• Content Design
• Software Platform Communication
• Product Language Systems
• Strategic Writing
• Voice and Tone Development
• Terminology Management
• Editorial Standards
• Localization
• Accessibility
• Content Governance
• Stakeholder Influence
• AI Content Governance
• AI-Assisted Content Production
• Language Systems for AI-Enabled Experiences
• Feature Naming
• Product Taxonomy
• Design System Content Standards

Location

• Global

Work Type

• Full-time

Experience Level

• Senior
• Lead

About the Company

• O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences.
• Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work.
• Our Culture by Design approach provides expert services to organizations looking to create great workplaces.
• Our global team of 1,500 people hail from 58 countries and speak 62 languages.
• As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.
• Join us as we help people all over the world thrive at work.