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About the Role

The Manager, Talent Acquisition will lead and transform GreenShield’s Talent Acquisition function to support accelerated growth and complex hiring needs. This role is accountable for building trusted partnerships, redesigning recruitment processes, strengthening internal mobility, and enabling a high-performing recruitment team through coaching and data-driven decision-making.

Responsibilities

• Develop and implement a comprehensive Talent Acquisition strategy aligned with GreenShield’s business objectives.
• Evolve existing talent acquisition processes to improve efficiency, candidate experience, and hiring outcomes.
• Execute on and drive internal mobility and succession planning practices.
• Use data-driven insights to optimize sourcing and talent acquisition strategies.
• Contribute to target operating model work, including technology integration and recruitment system optimization.
• Design a Talent Acquisition structure that mirrors the efficiency and service discipline of an external search firm.
• Oversee the full recruitment lifecycle across lines of business.
• Establish and implement service level agreements anchored to historical data, role complexity and hiring timelines.
• Partner with hiring managers to understand talent needs and build effective recruitment plans.
• Set role-specific evaluation criteria and use assessments to support comprehensive candidate evaluation.
• Ensure best practices in sourcing, interviewing, selection, and unbiased candidate assessment.
• Develop sourcing strategies using search partners, community events, job advertising, professional associations, post-secondary partnerships, and digital/social channels.
• Define sourcing strategies for each line of business and support proactive channel management.
• Explore referral programs, incentives, virtual career fairs, talent pooling, and market-mapping approaches.
• Develop criteria to determine when to build talent internally versus hire externally, including forecasting skill shortages and succession needs.
• Lead, mentor, and develop a team of talent acquisition specialists, fostering a high-performance culture and a positive team environment.
• Set clear goals, provide regular feedback, and create meaningful development opportunities for the team.
• Streamline processes to improve team effectiveness and consistency.
• Redesign and manage onboarding practices to create an engaging experience that accelerates productivity.
• Build strong internal relationships and act as a business partner to key stakeholders.
• Enhance the Talent Acquisition team’s brand and reputation within GreenShield.
• Develop training for hiring managers to support effective and unbiased interviews.
• Partner with Marketing and Corporate Affairs on public-facing recruitment strategies, including LinkedIn recruitment campaigns and branded candidate experiences.
• Ensure compliance with applicable employment laws and regulations.
• Develop Talent Acquisition metrics and reporting to track performance and identify service opportunities.
• Translate key TA metrics into KPIs and OKRs for the function.
• Prepare leadership reporting and scorecards that highlight service enhancements and business partnership opportunities.
• Use vendor scorecards and automated reporting to monitor third-party support and recruitment performance.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.
• Minimum of seven years of talent acquisition experience, including at least three years in a leadership role.
• Proven experience developing and implementing talent acquisition strategies.
• Strong knowledge of recruitment best practices, sourcing, interviewing, selection, and candidate assessment methods.
• Thorough understanding of employment laws and regulations to support compliance and risk management.
• Experience leading and mentoring teams, with strong coaching and communication skills.
• Ability to build relationships, influence stakeholders, and operate effectively in a growing and dynamic environment.
• Strong organizational skills and ability to manage multiple priorities under pressure.
• Ability to apply AI-enabled tools and skills to support sourcing, screening, candidate experience, recruitment insights, and overall talent acquisition effectiveness.
• Experience leveraging and implementing applicant tracking systems such as Cornerstone, Lever, or Workday.
• Familiarity with Workday and current recruitment technology best practices, including applicant tracking systems, automation, reporting, and process optimization.
• Demonstrated ability to use data and analytics to improve recruitment strategies, processes, and outcomes.
• Experience conducting internal equity analyses and using data to support fair and consistent hiring practices.
• Experience partnering with hiring managers on structured, effective, and unbiased interviewing practices.
• Proficiency in English is required for this position.
• Bilingual French and English is preferred.

Skills

• Talent Acquisition Strategy
• Recruitment Process Optimization
• Internal Mobility
• Succession Planning
• Data-Driven Decision-Making
• Stakeholder Management
• Team Leadership
• Coaching
• Recruitment Delivery
• Full Recruitment Lifecycle Management
• Service Level Agreement Implementation
• Hiring Manager Partnership
• Candidate Assessment
• Sourcing Strategy
• Talent Pipeline Development
• Referral Programs
• Talent Pooling
• Market Mapping
• Onboarding Process Design
• Employer Branding
• Compliance Management
• Talent Acquisition Metrics and Reporting
• KPI and OKR Development
• Vendor Management
• AI-enabled Tools Application
• Applicant Tracking Systems (Cornerstone, Lever, Workday)
• Workday Familiarity
• Recruitment Technology Best Practices
• Data and Analytics Utilization
• Internal Equity Analysis
• Structured Interviewing Practices

Location

• Canada

Work Type

• Full-time

Experience Level

• Minimum of seven years of talent acquisition experience
• At least three years in a leadership role

Education Level

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Master’s degree preferred

Salary/Compensations

• CAD $94,406.00 - 142,069.00

About the Company

• GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All.
• We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.
• Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’.
• As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities.
• Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025.
• Our culture is where purpose meets passion and performance.
• Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.
• We believe a career should be meaningful. Not just a means to earn a living.
• Our culture is one where everyone's voice is heard and valued.
• We dare to challenge the status quo. And we’re driven by people who have challenged theirs.
• We believe that your workplace should empower you to be the best version of yourself.
• We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization.
• Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities.
• A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
• GreenShield means, collectively, Green Shield Association and Green Shield Holdings Inc., which houses insurance, health, adjudication, and benefits administration businesses, including Green Shield Canada Insurance, Green Shield Health Inc., Green Shield Adjudication Inc., and Green Shield Administration Inc. Green Shield Holdings Inc. is a wholly owned subsidiary of the non-profit Green Shield Association.

Equal Opportunity

• At GreenShield, we embrace diversity and inclusion in our workforce and workplace. We are committed to building inclusive teams and an equitable environment for people to be themselves. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodations through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.