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About the Role

Our Chestnut Cafe is a bustling environment where guests enjoy chocolate, select gifts, and socialize. This dynamic role involves daily team briefings, project planning with metrics, and developing new display layouts to enhance guest engagement. You will also set quarterly milestones for cafe improvement, such as extending hours, implementing team greeters, refining inventory systems, and organizing community events, while always prioritizing your team and guest service.

Responsibilities

Work with leadership to set annual goals and a compelling vision for the team.
Hire, train, schedule, and develop a 5-6 person team, fostering excellence and proactive customer service.
Conduct quarterly check-ins, annual reviews, provide daily feedback, and develop future leaders.
Develop checklists, SOPs, and research tools to ensure merchandise availability, cleanliness, an exquisite retail experience, and timely, accurate orders.
Proactively develop ideas to improve retail displays, experiment with menu items, and create authentic visitor experiences.
Develop rapport and working relationships with other managers, neighbors, and building management.
Monitor, track, and analyze sales data, reporting quarterly goals and projects to company leadership.
Ensure the cafe space is well-maintained, including equipment, lighting, menus, and infrastructure.
Collaborate with the Facilities Manager as needed.
Perform other duties as assigned.

Requirements

Proven ability to manage, train, and motivate small teams, making a lasting impact on professional careers.
Proficiency in Google Docs, spreadsheets, and bookkeeping tools for tracking purchases, inventory, and cash reports weekly.
Exceptional soft skills for handling difficult guests and ensuring a positive return experience.
Demonstrated ability to connect company goals to team performance using measurable metrics.
Ability to prepare documentation and systems to onboard new managers quickly.
Agility to think quickly and manage daily surprises.
Minimum of two years of management experience in a food service or related establishment.

Skills

Team Management
Training
Motivation
Google Docs
Spreadsheets
Bookkeeping
Inventory Management
Cash Handling
Customer Service
Communication
Problem-Solving
Project Management
Reporting
Facilities Maintenance

Location

2072 Chestnut St San Francisco

Work Type

Full Time
40 hrs/week

Experience Level

Minimum of two years management experience in a food service or service-related establishment

Salary/Compensations

Starting at $86k

Benefits

Medical benefits
Vision benefits
Dental benefits
401k program enrollment option
Paid vacation time
Holiday pay
Paid sick time
Commuter benefits
FSAs
Local gym discounts
Chocolate tasting opportunities
Opportunity to travel to origin and Japan locations
Growth and development opportunities within the company

About the Company

Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District.
We make chocolate from only two ingredients: cocoa beans and cane sugar.
We build good, trusting relationships with cocoa producers by traveling to origins frequently.
Our business is built upon trust and partnership.