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About the Role
As an Account Director at DEPT®, you will lead strategic client relationships, overseeing the delivery of complex, multi-channel campaigns across global teams. You'll serve as a trusted advisor to senior stakeholders, combining deep marketing expertise with operational excellence to drive growth, inspire teams, and elevate creative output.
Responsibilities
- Own and grow key client relationships, acting as the senior point of contact and strategic partner to client stakeholders
- Lead the development and delivery of integrated campaigns, ensuring they align with client goals and brand direction
- Shape client strategy by understanding business needs, market dynamics, and audience insights—translating them into actionable, measurable plans
- Oversee the full lifecycle of project delivery, ensuring quality, efficiency, and profitability across all initiatives
- Collaborate closely with creative, strategy, and tech teams to drive innovative thinking and high-quality output
- Lead and mentor the client services team, providing guidance, development opportunities, and performance feedback
- Manage budgets, forecasts, and revenue opportunities, identifying areas for growth within accounts
- Ensure clear communication and alignment across global DEPT® teams and with external stakeholders
- Contribute to new business development efforts—identifying opportunities, leading pitches, and supporting cross-functional RFPs
- Drive internal account planning sessions, building roadmaps to deepen client partnerships and unlock new workstreams
- Monitor campaign performance and client satisfaction, using data and insights to continuously optimize our approach
- Champion DEPT® values and ensure our work consistently reflects the highest standards of creativity, strategy, and execution
Requirements
- Extensive agency-side experience in a senior Client Services role—ideally as an Account Director, or strong Account Supervisor stepping up
- Proven track record leading large-scale, integrated campaigns across digital, social, content, and experiential
- Strategic mindset with the ability to distill complex client challenges into clear marketing solutions
- Demonstrated success in nurturing long-term client relationships and expanding scopes of work
- Confident in managing budgets, commercial planning, and driving profitability
- Excellent communication and presentation skills, comfortable engaging C-suite clients
- Adept at managing and motivating cross-functional teams, with strong mentoring and leadership abilities
- Highly organized, calm under pressure, and capable of balancing multiple priorities in a fast-paced environment
- Familiarity with project management tools and processes, with a passion for operational excellence
Location
- Remote
Work Type
- Remote
- Short-term freelance contract
- Full-time
Experience Level
- Senior
About the Company
- DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster.
- Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data.
- We’re 50|50 tech and marketing, partner-led, and first to move.
- Clients include Google, Lufthansa, Meta, eBay, and OpenAI.
- We have been certified B Corp and Climate Neutral since 2021.
- We are pioneers at heart, always looking forward, thinking of what we can create tomorrow that does not exist today.
- We were born digital and we are a new model of agency, with a deep skillset in tech and marketing.
- Our culture is big enough to cope and small enough to care.
- With people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive.
- While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.
- DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
Equal Opportunity
- At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive.
- We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
- Not sure you meet all qualifications? Apply, and let us decide!
- Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do.
- We believe in giving everyone a fair chance to shine.
- We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
- Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.