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About the Role

Braze is seeking a Senior Lead Solutions Consultant for its Retail segment, supporting the Americas book of business. Solutions Consultants act as trusted advisors to prospective customers, offering product expertise and strategic insights during the sales process. This role involves leading complex evaluations, serving as a technical leader within the Retail segment, and mentoring the Solutions Consulting team.

Responsibilities

Lead complex pre-sales opportunities.
Own the technical sales motion for a set of Retail accounts, from discovery through close.
Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear Braze solution.
Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences.
Design and support technical validations and POVs that build customer confidence in Braze capabilities.
Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans.
Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements.
Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early.
Contribute to reusable assets such as demo stories, discovery guides, objection handling, and technical positioning for Retail use cases.
Raise the bar on quality, consistency, and customer-facing polish across the team.
Stay on top of new Braze capabilities, including BrazeAI features such as AI Decisioning Studio, AI Operator, AI Agents, and more.
Help customers understand how to adopt new capabilities in a practical way, grounded in their data, channels, and operating model.

Requirements

Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders.
Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment.
Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams.
Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries.
Interested in mentoring others and helping improve how the team sells and delivers value.

Skills

AI
SaaS
Mobile
APIs
Marketing Automation
Marketing Analytics
Data and Architecture
Security and Compliance
Programming (including HTML)

Location

Remote
Hybrid

Work Type

Hybrid

Experience Level

Senior
Lead

Salary/Compensations

$105,000 - $140,000/year (base)
$150,000 - $200,000/year (OTE)

Benefits

Equity grants of restricted stock (RSUs)
Comprehensive benefits
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Medical, dental, vision, life, and disability insurance
Fertility benefits
Equal paid parental leave
Professional development
Formal career pathing
Learning platforms
Yearly learning stipend
Curated in-office employee experience
Opportunities to give back to your community
Annual company-wide Volunteer Week
Donation matching
Employee Resource Groups

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts.
Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
Named a 2026 Best Places to Work by Built In.
Named a 2025 America’s Greenest Companies by Newsweek.
Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

Braze is an equal opportunity employer.
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
If this sounds familiar, we encourage you to apply, as we'd love to meet you.