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About the Role

Braze is seeking a Senior Lead Solutions Consultant for its Retail segment, supporting the Americas book of business. Solutions Consultants act as trusted advisors during the sales process, offering product expertise, strategic vision, and best practices. This role involves leading complex evaluations, serving as a technical leader within the Retail segment, and mentoring the Solutions Consulting team.

Responsibilities

• Lead complex pre-sales opportunities
• Own the technical sales motion for a set of Retail accounts, from discovery through close
• Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear Braze solution
• Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences
• Design and support technical validations and POVs that build customer confidence in Braze capabilities
• Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans
• Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements
• Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early
• Contribute to reusable assets such as demo stories, discovery guides, objection handling, and technical positioning for Retail use cases
• Raise the bar on quality, consistency, and customer-facing polish across the team
• Stay on top of new Braze capabilities, including BrazeAI features such as AI Decisioning Studio, AI Operator, AI Agents, and more
• Help customers understand how to adopt new capabilities in a practical way, grounded in their data, channels, and operating model

Requirements

• Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders
• Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment
• Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams
• Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries
• Interested in mentoring others and helping improve how the team sells and delivers value

Skills

• AI
• SaaS
• Mobile
• APIs
• Marketing Automation
• Marketing Analytics
• Data and Architecture
• Security and Compliance
• Programming (including HTML)

Location

• Hub offices

Work Type

• Hybrid

Experience Level

• Senior Lead

Salary/Compensations

• Base salary: $109,000 - $153,000/year
• On Target Earnings (OTE): $156,000 - $218,000/year (including bonus or commission)

Benefits

• Equity grants of restricted stock (RSUs)
• Competitive compensation
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze

About the Company

• Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
• Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
• From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
• The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
• Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
• Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
• The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

• At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
• Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
• When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
• We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.