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About the Role

As a Program Manager on the PEP team, you will manage programs focused on employee connection to Twitch throughout their lifecycle, reporting to the Head of People Engagement & Performance.

Responsibilities

• Own end-to-end program management of the Engagement portfolio, including the New Employee Experience, Tenure Recognition, the Mentorship Program, and Twitch Clubs.
• Project manage Twitch's company-wide listening mechanism, the annual Purple Pulse Engagement Survey, end to end.
• Keep a distributed workforce informed and aligned by producing the bi-weekly Staff Brief and Manager Monthly newsletters, and maintaining Twitch's Role Guideline Repository on ServiceNow.
• Manage relationships with our swag vendors end to end, from procurement through ongoing partnership.
• Modernize the portfolio, evolving the new employee experience, recognition, and mentorship programs and scaling delivery through AI-enabled automation.
• Define success metrics, drive timely decisions, and proactively identify and mitigate risks to keep every program on track and continuously improving.

Requirements

• 4+ years in program management, employee engagement, communications, L&D, or a related people/HR function.
• Bachelor's degree or equivalent professional experience.
• A track record managing concurrent programs with distinct audiences and competing timelines while proactively clearing blockers.
• Experience owning programs end to end, from planning and stakeholder alignment through delivery and measurement, where the solution may not be fully defined.
• Strong written, visual, and verbal communication skills, with the ability to turn requirements into clear documentation, compelling content, and regular stakeholder updates.
• Experience with vendor management, including procurement and contracting.
• Comfort using data to measure program effectiveness and inform improvement.
• Experience using AI to enhance your workflow.

Skills

• Program management
• Employee engagement
• Communications
• L&D
• Vendor management
• Data analysis
• AI workflow enhancement
• Survey platforms (e.g., Peakon/Workday)
• ServiceNow content management
• Learning/mentorship systems

Location

• US, CA, San Francisco

Work Type

• Hybrid
• In-person

Experience Level

• 4+ years

Education Level

• Bachelor's degree or equivalent professional experience

Salary/Compensations

• $81,600—$142,800 USD

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

About the Company

• Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more.
• We're about community, inside and out.
• We're on a quest to empower live communities.

Equal Opportunity

• Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.