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About the Role

The Starbucks Shift Supervisor plays a crucial role in leading the store team during shifts to deliver legendary customer service and ensure smooth operations. This position is responsible for executing store operations, providing guidance, and fostering a positive environment for both partners and customers.

Responsibilities

• Lead and motivate the store team to achieve sales goals and deliver exceptional customer service.
• Manage and oversee store operations during assigned shifts, ensuring compliance with company policies and procedures.
• Assist in training new partners and provide ongoing coaching and development to existing team members.
• Handle customer inquiries, resolve complaints, and ensure customer satisfaction.
• Monitor inventory levels, place orders as needed and manage stock to minimize waste and maximize efficiency.
• Ensure the cleanliness and organization of the store, maintaining a welcoming atmosphere for customers.
• Conduct regular audits and inspections to ensure adherence to health and safety regulations.
• Support the Store Manager in executing marketing promotions and store events.
• Prepare shift reports and communicate effectively with management regarding store performance and any issues.
• Foster a positive and inclusive work environment, encouraging teamwork and collaboration among partners.

Requirements

• Minimum of one year of experience in a retail or customer service environment.
• Previous experience in a supervisory or leadership role is preferred.

Skills

• Strong interpersonal and communication skills to effectively interact with customers and team members.
• Ability to lead and motivate a team to achieve operational goals.
• Proficient in problem-solving and conflict resolution.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Basic understanding of inventory management and cash handling procedures.
• Commitment to delivering exceptional customer service.
• Flexibility to work various shifts, including weekends and holidays.

Location

• Austin, TX

Work Type

• Onsite

Experience Level

• 1+ year of experience
• Supervisory/Leadership experience preferred

Education Level

• High School/GED

Salary/Compensations

• $16.00 - $16.25 Hourly

About the Company

• Starbucks at Barton Creek Mall