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About the Role

As a Personal Banker I, you are the first point of contact for many of our customers, setting the standard for banking interactions. You will be an empathetic problem-solver, building trust and relationships with customers across generations while delivering an exceptional banking experience.

Responsibilities

• Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits and loans, and provide support for service or account maintenance issues.
• Use good judgment in every situation to do what is right for each customer.
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures.
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions.
• Manage risk while actively practicing loss prevention.
• Attend teller and personal banking training to stay current with information and applicable policies, laws, and regulations.
• Develop relationships with clients, aiming to be their primary point of contact.
• Provide advice and guidance to help people along their financial journey.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Requirements

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.

Skills

• Cash-handling experience
• Dealing with fraud
• Protecting customers' money
• Building trust

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• College hours

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including Employee Assistance Program
• Referral bonus program

About the Company

• Frost has over 150 years of experience providing unparalleled banking services.
• Frost is dedicated to providing exceptional banking, investment, and insurance services to businesses and individuals throughout Texas.
• Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction.