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About the Role

As an intern, you'll play a vital role in supporting and improving the user experience across various endpoints within the bank, including laptops, mobile devices, and cloud solutions. Your focus will be on enhancing end-user experiences and streamlining service delivery processes to minimize incidents related to planned changes. You will collaborate and partner with different stakeholders to create policies, processes, and application deployments that meet the goals of the Digital Workspace Strategy.

Responsibilities

Assist in deploying, configuring, and managing physical endpoints using tools like Intune and Autopilot.
Support the management of Nerdio, workspaces, and auto-scaling for efficient resource utilization.
Help configure, deploy, and maintain the Azure Virtual Desktop environment.
Assist in deploying Microsoft and third-party updates to active endpoints using Intune and other relevant tools.
Participate in building co-managed Windows 11 environments using Intune.
Collaborate with the Cyber Defense Centre to configure endpoint management policies and maintain security configurations.
Assist in configuring, implementing, and troubleshooting endpoint-related Group Policy and Intune Policies.
Assist in patching, vulnerability remediation and compliance.
Participate in vulnerability remediation efforts and tabletop exercises as directed by ISRM.
Monitor endpoint performance and ensure compliance with service level agreements.
Serve as a point of escalation for endpoint support and troubleshooting.
Maintain Azure AVD reports and communicate cost and usage to stakeholders.
Collaborate with Collaboration Specialists to identify opportunities for enhancing user experience.
Automate routine tasks and processes using workflows, ITSM platforms, or scripting.
Test and deploy new hardware, software, OS, or configuration changes following change management protocols.

Requirements

Currently pursuing post-secondary education in IT or a relevant field.
Basic understanding of Azure Virtual Desktop implementation and support.
Familiarity with Enterprise Mobility and Security services, Microsoft Azure, and AAD.
Knowledge of Microsoft OS, MS Office applications, and endpoint management tools.
Understanding of ITIL v4 principles and experience with Asset Management systems.
Basic experience with Intune policies, CIS hardening tools, and Azure AD Connect.
Knowledge of advanced security and compliance services such as Microsoft 365 Defender.
Strong communication skills and ability to work independently with minimal supervision.
Familiarity with Patching tools such as Qualys.
Basic Understanding of Application Packaging.
Proficiency in PowerShell scripting and problem management is a plus.
Must currently be in school or returning back to school.

Skills

Intune
Autopilot
Nerdio
Azure Virtual Desktop
Microsoft 365 Defender
Qualys
PowerShell scripting

Location

Canada

Work Type

Internship
Full-time

Experience Level

Intern

Education Level

Post-secondary education in IT or a relevant field

About the Company

At EQB, we're remaking banking so every Canadian gets ahead, every day.
Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
We are seeking a Modern Workplace Analyst Intern to join our Modern Workplace team at Canada’s Challenger Bank.