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About the Role
The Field Services Supervisor is responsible for supervising a team of field technicians to ensure the efficient and high-quality execution of maintenance and repair work across multiple client locations. This role involves supervising daily field operations, providing hands-on training and technical guidance, and ensuring projects are completed on time, within budget, and in alignment with safety and quality standards.
Responsibilities
- Provide day-to-day supervision and management to field technicians to ensure that such employees meet project goals, adhere to their responsibilities, and project KPI’s.
- Continually manage project and program expectations while delegating and managing deliverables with team members and stakeholders.
- Oversee, mentor, train, and monitor technicians performing field duties.
- Leverage Company resources to ensure proper schedule flow, timely job completion, and material costs.
- Assist in the procurement of adequate resources for field technicians to achieve project objectives within planned timeframes.
- Visit store sites on a regular basis observing technician work, identify and resolve project issues, and take necessary actions to ensure quality and timely completion of workorders.
- Maintains a safe, secure, and healthy work environment by following guidelines, standards, and procedures.
- Provide hands-on training and technical expertise to supervise field technicians for basic troubleshooting and repairs of buildings and installed systems to include doors, floors, plumbing systems, lighting, and miscellaneous equipment, roofs, drains, shop, grounds equipment, and light commercial HVAC.
- Accountable for the training and development of maintenance work force.
- Implement maintenance best practices that deliver improved performance and cost savings; support and deliver standardized maintenance across the client portfolio.
- Effectively lead and participate in proactive maintenance and repairs by identifying and resolving facilities deficiencies before they are reported by the client.
- Promote a culture of “find it first, fix it first.”
- Completes other duties as assigned.
- Manage schedules and assign responsibilities to field technicians.
- Approve timecards, PTO, and address other concerns and issues related to the field technicians.
- Takes corrective action, performs performance reviews, makes hiring, firing and disciplinary recommendations with respect to field technicians.
Requirements
- Ability to lift, carry, and move items weighing up to 50lbs
- Regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl.
- Comfortable working on ladders, rooftops, and in various weather conditions.
- Minimum five (5) years of experience working in a trade–related environment managing people.
- High school diploma or GED equivalent.
- Valid driver’s license in good standing.
- Willing and able to travel throughout the United States as necessary and required.
- Demonstrated working knowledge of project management principles.
- Proven organizational skills and detail orientation.
- Excellent written and verbal communication skills.
- Previous success working in a highly collaborative team-based environment.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Skills
- Commitment to Excellence
- Attention to Detail
- Initiative
- Effective Communicator
- Collaboration/Relationship Building
- Adaptability
- Problem solving
- Analytical thinking
- Project Management
- Customer Commitment
Experience Level
- Minimum five (5) years of experience working in a trade–related environment managing people.
Education Level
- Post-secondary education in related fields, preferred.
- High school diploma or GED equivalent.
Benefits
- Medical
- Dental
- Vision
- EAP
- STD/LTD
- Basic Life and AD&D
- Voluntary Life
- Supplemental: Accident, Critical Illness, Hospital Indemnity
- Cell Phone Stipend
- 401(k)
- Paid Time Off
- Paid Holidays
About the Company
- Watterson is an Equal Employment Opportunity and E-Verify employer.
Equal Opportunity
- Watterson is an Equal Employment Opportunity and E-Verify employer.