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About the Role
360 Medical Consulting is seeking a highly organized, proactive Operations Manager to support senior operations leadership and oversee our growing network of employer-sponsored healthcare offices. This is a hands-on role for an experienced people manager who wants to learn the business from the ground up. The Operations Manager will become familiar with each client location, clinical service line, team, and operational process while helping manage employees, projects, priorities, and day-to-day operations. The ideal candidate is a confident and supportive manager who can establish clear expectations, develop employees, solve problems, and ensure strong follow-through. Healthcare experience is preferred but not required.
Responsibilities
- Provide day-to-day supervision, coaching, and support to assigned operational and site-based employees.
- Establish clear expectations, monitor performance, and help employees address workflow or performance concerns.
- Support employee onboarding, training, development, engagement, and staffing coverage.
- Support the COO and Director of Operations with daily priorities, projects, meetings, and follow-up.
- Track assignments, deadlines, site needs, staffing concerns, and operational issues across multiple locations.
- Visit client locations regularly and develop a strong understanding of their employees, services, workflows, and operational needs.
- Support new office launches, service expansions, staffing transitions, events, and special projects.
- Coordinate with providers, site teams, clients, vendors, Human Resources, technology, and other internal departments.
- Help standardize workflows and identify opportunities to improve efficiency, accountability, and service.
- Handle confidential employee, business, client, and patient-related information with discretion.
Requirements
- Five to eight years of experience in operations, project management, office management, healthcare administration, hospitality, professional services, client services, or a related field.
- Prior experience directly supervising, coaching, and developing employees.
- Demonstrated ability to set expectations, provide feedback, hold employees accountable, and manage workplace concerns professionally.
- Strong organization, communication, judgment, and follow-through.
- Ability to manage multiple employees, projects, priorities, and shifting deadlines.
- Proficiency in Outlook, Word, Excel, Teams, Zoom, and PowerPoint.
- Willingness to travel regularly to client locations in the New York metropolitan area.
Skills
- Operations
- Project Management
- Office Management
- Healthcare Administration
- Hospitality
- Professional Services
- Client Services
- Supervision
- Coaching
- Employee Development
- Performance Monitoring
- Onboarding
- Training
- Engagement
- Staffing
- Prioritization
- Problem Solving
- Communication
- Judgment
- Follow-through
- Outlook
- Word
- Excel
- Teams
- Zoom
- PowerPoint
Location
- New York City
Work Type
- Full-time
Experience Level
- 5-8 years
Education Level
- Bachelor's degree or equivalent professional experience
Salary/Compensations
- $80,000-$120,000
About the Company
- 360 Medical Consulting is seeking a highly organized, proactive Operations Manager to support senior operations leadership and help oversee our growing network of employer-sponsored healthcare offices.