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About the Role

The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Joining the Sales team also means fast forward and continuous career growth, a team spread across 40+ locations globally, offline and online bootcamps, and the opportunity to celebrate exceptional results with the President's club.

Responsibilities

• Run Customer Success, Professional Services and Renewals globally across three customer motions: Direct, Channel, and Data-as-a-Service.
• Onboarding, adoption, value realization, renewals, retention, and growth across all sales-assigned segments, with priority focus on our largest current and potential accounts.
• Turn world-class product capability into adoption, adoption into retention, and retention into expansion and long-term customer value.
• Shorten time-to-value.
• Deepen product adoption.
• Improve retention.
• Protect and grow ARR.
• Build the channel route-to-market customer success motion from the ground up.
• Scale Data-as-a-Service.
• Deliver one globally consistent customer operating model across all three motions.
• Define coverage by motion, segment, region, account tier, and complexity.
• Install consistent operating rhythms across onboarding, customer health, adoption, renewal forecasting, and executive engagement.
• Set the bar for talent, product fluency, commercial judgment, and customer ownership.
• Own the customer journey from closed-won through measurable value realization.
• Ensure every customer has a clear success plan tied to what they bought, why they bought it, who owns adoption, and the outcome they expect.
• Build onboarding standards by motion, segment, and product.
• Hold teams accountable for adoption milestones and customer confidence.
• Run the global renewals motion across direct, channel, and DaaS.
• Improve gross revenue retention, logo retention, and forecast accuracy.
• Build a disciplined renewal cadence with clear ownership, risk categories, save plans, and executive escalation.
• Identify risk early and partner with Sales and Channel on expansion where the case supports it.
• Translate product capability into business outcomes, executive narratives, and measurable ROI.
• Raise the quality of Executive Business Reviews into strategic conversations.
• Partner with Product and Solutions Engineering to surface adoption blockers and enterprise readiness gaps.
• Create structured feedback loops back into Product, Enablement, Sales, and Support.
• Build the channel CS motion from the ground up with Channel Sales and Partnerships.
• Scale DaaS CS with Data Sales and Product.
• Establish joint scorecards, clean handoffs, and clear retention and expansion accountability across both.
• Complete a global audit across direct, channel, and DaaS, and establish one global CS scorecard within 30 days.
• Publish the operating model, clarify handoffs from Sales to CS to Renewals, and stand up the inspection cadence within 60 days.
• Deliver a signed plan to improve renewal predictability, reduce customer risk, scale DaaS, build the channel motion, and raise the bar on talent within 90 days.

Requirements

• Proven ownership of retention, renewals, adoption, and post-sale revenue outcomes.
• Experience across more than one motion (direct, channel, or data solutions).
• Enterprise customer fluency: executive engagement, complex stakeholders, global accounts, strategic business reviews.
• Deep product orientation, with comfort going below the surface into workflows, use cases, and adoption barriers.
• Strong commercial judgment balancing customer advocacy, retention, expansion, and revenue accountability.
• Operating discipline across scorecards, forecasting, inspection cadence, and executive reporting.
• Clear communication and executive presence; able to simplify complexity across teams, customers, and regions.
• Preferred background: SEO, AI visibility, brand visibility, content, competitive intelligence, or broader marketing technology.
• Preferred background: Acquisition integration, enterprise upmarket motion, or scaling a CS function through rapid growth.
• Excellent Judgment - high-quality, timely decisions with incomplete data; owns outcomes.
• Hire & Develop the Best - raises the bar; builds managers as force multipliers.
• High Standards - precision in pipeline, forecast, messaging, and execution.
• Strategic + Hands-On - ability to effortlessly toggle between strategic direction-setting and operational rigor, with a skew towards action.
• Innovator’s Bias - turns market trends and customer pain into product and GTM plays.
• Ambitious & Conviction-Driven - sets bold goals; mobilizes teams to beat them.
• Results-Oriented - grit and tenacity - measures what matters; celebrates outcomes, not activity.
• Inspirational Leadership - creates clarity, energy, and momentum across regions.

Skills

• Customer Success
• Professional Services
• Renewals
• Direct customer motion
• Channel customer motion
• Data-as-a-Service (DaaS)
• Onboarding
• Adoption
• Value realization
• Retention
• Growth
• ARR management
• Route-to-market strategy
• Forecasting
• Executive engagement
• Product fluency
• Commercial judgment
• Customer journey management
• Success planning
• Risk management
• Executive Business Reviews
• ROI analysis
• Product feedback loops
• Partner enablement
• Data governance
• Integration support
• Data quality management
• Scorecard development
• Operating model design
• Talent development
• SEO
• AI visibility
• Brand visibility
• Content marketing
• Competitive intelligence
• Marketing technology
• Acquisition integration
• Upmarket sales
• Scaling customer success functions

Location

• Global

Work Type

• Full-time

Experience Level

• Post-sales revenue leader
• Senior leadership

Salary/Compensations

• $320,000 to $365,000
• Performance-based bonus typically between $80,000 and $91,250
• Eligible for additional equity compensation

Benefits

• Strong product-market fit recognized by RepVue
• High earning potential with clear quota attainment visibility
• Life insurance
• Low cost medical, dental, and vision plans
• Accidental death and dismemberment (AD&D) insurance
• Dependent Care Savings Accounts and Flexible Spending Accounts
• Health Savings Account
• Short-term and long-term Disability
• Employee Assistance Program
• Employee Resource Groups
• Paid parental leave
• Relief Fund
• Travel coverage

About the Company

• Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact.
• We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens.
• Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
• $470M+ Annual Recurring Revenue with AI products surpassing $38M+
• Dollar-based net retention of 104%, as of December 31, 2025
• Large deals growing 74% YoY
• Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025
• Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others.
• Shared ambition makes a bigger impact. Progress is a partnership: You push us forward, we push you further—and we all move as one.
• Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact.
• Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy.
• The company was founded in 2008 and is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
• Awards include: Great Place to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best Place for Working Parents.
• Over 1700+ employees build the company every day.

Equal Opportunity

• Semrush is an equal opportunity employer.
• Building a better future for marketers around the world unites people from all backgrounds.
• Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply!
• We are committed to ensure that everyone feels a sense of belonging in the workplace.
• We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.