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About the Role

The Office Services Associate ensures smooth office operations by delivering comprehensive support services, including back-office support, hospitality, mail handling, and reprographics. This role is responsible for maintaining a professional and efficient office environment.

Responsibilities

• Collaborate with the client organization to define robust policies, procedures, standards, and tools that align with business goals and drive operational excellence.
• Identify and monitor Key Performance Indicators (KPI), ensuring adherence to all Service Level Agreement (SLA) requirements.
• Apply project and change management methodologies to identify and implement process improvement opportunities in a service-oriented environment.
• Regularly update and maintain the Site Operations Manual/Playbook to ensure accurate and comprehensive documentation of operational processes.
• Develop and maintain positive relationships with regular guests, recognizing and acknowledging their loyalty through personalized gestures.
• Engage with guests during their stay, seeking feedback, and proactively addressing any concerns to enhance overall satisfaction.
• Identify opportunities for upselling additional services, amenities, and packages to enrich the guest experience and increase revenue.
• Ensure a warm and personalized welcome to all guests, creating a lasting first impression that reflects the company's commitment to exceptional service.
• Anticipate guest needs and preferences, proactively helping and providing personalized recommendations to enhance their stay.
• Handle guest inquiries, complaints, and special requests promptly and professionally, resolving issues to the guest's satisfaction and following up as needed.
• Continuously monitor guest feedback and reviews, identifying areas for improvement and implementing corrective actions to enhance guest experiences.
• Facilitate essential mail services, encompassing accurate sorting and distribution of interoffice mail, timely execution of internal mail runs, and proficient operation of postage equipment for outgoing mail processing.
• Ensure the preparation of specialized outgoing mail (e.g., certified registered) and the diligent collection of outgoing mail from designated internal zones.
• Perform critical print services, including proficient copying, rigorous quality control checks, meticulous record log maintenance, precise binding, hole punching, stapling, and basic copier maintenance.
• Ensure accurate reproduction of CD/DVD materials in response to customer requests or as part of an imaging project.
• Actively participate in training programs, including the utilization of the Cornerstone platform, to enhance knowledge and skills in the role.

Requirements

• Ability to understand client inquiries and provide effective responses
• Experience in using Microsoft Office products and applications
• Understands the importance of delivering added value to clients
• Team player who can keep a positive attitude, motivate peers, and build relationships
• Ability to maintain confidentiality and security of any client information
• Displays a pleasant and cheerful disposition at all times

Experience Level

• Minimum 1 year of experience

Education Level

• High school diploma or equivalent
• College degree preferred

Salary/Compensations

• Up to 24.00 USD per hour
• May be eligible for an annual bonus

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

About the Company

• Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Equal Opportunity

• Opensity is an Equal Opportunity Employer.
• We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
• Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
• Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law.
• We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.