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About the Role

Physician Affiliate Group of New York (PAGNY) seeks an Affiliate Operations Specialist in Manhattan to provide general support to the site PAGNY office and providers. This role serves as the initial point of contact for employee concerns and collaborates with internal stakeholders on onboarding, HRIS updates, and compliance management.

Responsibilities

• Provide general support to the site PAGNY office and providers.
• Manage all employee concerns as the initial point of contact.
• Onboard new hires through effective communication with recruiting specialists and hiring managers.
• Log and track applicable human resources forms.
• Consistently update employee records in HRIS and other systems.
• Manage compliance with mandatory and non-mandatory trainings, continuing education, annual health assessments, and work evaluations.
• Assure employee records are current and meet JCAHO and NYDOH standards.
• Act as the primary point of contact for all credentialing and onboarding.
• Manage multiple new providers' progress throughout the credentialing and onboarding process.
• Track all new hires, ensuring smooth onboarding and thorough review.
• Ensure all post-hire data and documents are in HRIS, employee files, credentialing, and onboarding trackers.
• Maintain relationships with providers and staff by checking in periodically.
• Lead and facilitate recurring new hire orientation and other activities.
• Provide hands-on guidance for timesheet processing, benefits, continuing medical education (CME), and payroll and holiday calendars.
• Manage all HRIS transactions in a timely fashion and make change requests ensuring accuracy.
• Follow up with appropriate personnel and communicate with Corporate and NYC Health + Hospitals approvers for escalated issues.
• Build and maintain successful relationships with site leadership, Medical Staff Office (MSO), Occupational Health Services (OHS), NYC Health + Hospitals Human Resources Partners, Chiefs/Chairs, and other stakeholders.
• Attend site committee meetings when necessary.
• Handle routine labor relations and human resources inquiries related to policies, procedures, and bargaining agreements.
• Refer complex matters to appropriate Labor and Employee Relations team members.

Requirements

• Bachelor's degree or equivalent in education and/or experience.
• 3 years of related experience in the healthcare setting.
• Proficient use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required.
• Demonstrated ability to work independently and efficiently.
• Ability to work well under pressure and prioritize in a deadline-driven environment.

Skills

• HR Certification preferred.
• Excellent interpersonal skills.
• Excellent organizational skills.
• Excellent communication skills both oral and written.
• Ability to communicate and interact effectively with personnel at all levels of the organization.
• Highest degree of integrity, professionalism, diplomacy, and discretion.
• Ability to maintain the highest level of confidentiality.

Location

• New York, NY

Work Type

• Regular Full-Time

Experience Level

• 3 years of related experience

Education Level

• Bachelor's degree or equivalent

Salary/Compensations

• $65,000.00 - $75,000.00

Benefits

• 401(k) Company Contribution (immediately vested in 3% of base earnings, additional 7% after one year).
• Generous Annual Paid Time Off (PTO): Vacation and Holiday.
• Medical, Prescription, and Dental Coverage: Top-tier plans with employee contributions significantly below market rates.
• Life Insurance and Accidental Death and Dismemberment (AD&D) Coverage: Equal to 3x your salary (up to a maximum of $250,000) provided at no cost.
• Additional employee-paid Voluntary Life and AD&D coverage available for you and your family.
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs).
• Pre-tax employee-paid contributions for commuting expenses.

About the Company

• Physician Affiliate Group of New York, P.C. (PAGNY) is a multispecialty medical practice group staffing several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health + Hospitals.
• PAGNY's Corporate staff provides administrative, practice management, and human resources services in support of its more than 4,000 clinical providers.
• The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect.
• NYC Health + Hospitals Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff.
• NYC Health + Hospitals is the nation’s largest municipal health care delivery system in the United States.
• PAGNY's mission is to provide accountable, responsive, quality care with the highest degree of sensitivity to the needs of the diverse population that lives in our New York Community.
• PAGNY is one of the largest physician groups in the country and directly employs nearly 4,000 physicians and allied health professionals who provide services to NYC Health + Hospitals, the largest municipal health care system in the nation serving more than a million New Yorkers annually.
• Our providers are highly skilled professionals with outstanding credentials who deliver the highest level of quality healthcare to patients throughout New York City.

Equal Opportunity

• Physician Affiliate Group of New York, P.C. (PAGNY) is an equal opportunity employer committed to equitable hiring practices and a supportive workplace.
• All candidates are considered based on their individual qualifications, potential, and experience.