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About the Role

The Service Advisor is the primary point of contact with a customer, working with the Service Manager to ensure customer needs and expectations are met promptly. This role involves managing significant phone volume and data entry with a strong focus on detail.

Responsibilities

• Handles heavy phone volume combined with computer/data entry skills while paying close attention to detail.
• Accurately takes customer information, records the customer’s requests in the system and expedites service.
• Coordinates shop work schedule, ensuring services are completed on time and as promised to the customer.
• Provides proactive communication to the customer regarding any potential delays in service, or when other issues needed service are discovered.
• Responsible for timely opening, closing, and processing of repair orders in the system, collecting purchase order information, warranty information and/or customer payment.

Requirements

• 3 to 5 years’ experience in heavy equipment service.
• Must have a heavy equipment technical background to communicate with technicians and customers regarding heavy equipment repairs.
• Must have a solid foundation of equipment parts.
• Prior experience working as a technician or mechanic.
• Must have knowledge of application, operation and function of engine, hydraulic and electric systems, including electrical diagrams.

Skills

• Heavy phone volume management
• Computer/data entry
• Attention to detail
• Customer information management
• System data recording
• Service expediting
• Shop work schedule coordination
• Proactive customer communication
• Repair order processing
• Purchase order information collection
• Warranty information collection
• Customer payment collection
• Heavy equipment technical background
• Equipment parts knowledge
• Engine systems knowledge
• Hydraulic systems knowledge
• Electric systems knowledge
• Electrical diagram interpretation

Location

• Orchard Park, NY

Work Type

• Full-Time

Experience Level

• Experienced

Salary/Compensations

• $45,000.00 - $65,000.00 Salary/year

Benefits

• 7 Paid Holidays
• Generous paid time off
• Paid Training & Rewards
• 401k & Co. Match
• Comprehensive Benefits
• Fantastic Work-Live Balance

About the Company

• Five Star Equipment is Northern PA and New York State’s John Deere Construction and Forestry Equipment Dealer with seven locations serving 57 counties.
• As a leading North American Dealer, Five Star Equipment is committed to offering a full range of high-quality equipment for the Construction and Forestry industries.
• We accomplish this by offering full-service repair facilities, large parts inventories, and dedicated employees for all your sales, parts, and service needs.