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About the Role

Handle inbound calls regarding pension plans, healthcare plans, and financial information, providing excellent customer service in a high-volume call center environment.

Responsibilities

• Field calls from clients & customers regarding pension plans, healthcare plans, and financial information
• Receive upward of 100-150 calls per day
• Enter customer info/conversation info into database while fielding inbound call
• Field calls with the utmost level of customer service
• Answer and direct incoming calls in a high volume of call switchboard environment
• Multi-tasking and clerical support as assigned by department

Requirements

• HS Diploma, GED or equivalent required
• Healthcare experience preferred

Skills

• Customer service
• Call center
• Support
• Customer support
• Call center experience
• Experience handling a high volume of calls

Location

• White Plains, NY

Work Type

• Contract to Hire
• Onsite

Experience Level

• Entry Level

Education Level

• High School Diploma
• GED

Salary/Compensations

• $21.00 - $21.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
• We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
• As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
• That's the power of true partnership.
• TEKsystems is an Allegis Group company.
• We’re a leading provider of business and technology services.
• We accelerate business transformation for our customers.
• Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.
• We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
• We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.
• We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
• TEKsystems and TEKsystems Global Services are Allegis Group companies.
• Learn more at TEKsystems.com.

Equal Opportunity

• The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.