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About the Role

Neara is seeking a Customer Value Architect to work closely with high-value customers, driving platform adoption, value definition, validation, and broader usage. The ideal candidate possesses strong technical curiosity, enjoys customer engagement, and can translate Neara solutions into quantifiable ROI.

Responsibilities

• Develop strong understanding and proficiency with the Neara software platform to translate its functionality and value to customers.
• Work directly with customers, including on-site visits, to drive platform adoption and ensure proficient use.
• Ensure Neara solutions deliver on contractual scope and identified business outcomes.
• Develop a deep understanding of customer strategic imperatives and business goals to provide guidance on Neara solution enablement.
• Serve as a trusted commercial and technical advisor, ensuring Neara solutions are fully embedded within the customer's business.
• Collaborate with customers to define and deliver business cases and ROI metrics.
• Identify opportunities for customers to expand their use of the Neara platform.
• Engage a broad stakeholder audience within customers to build trusted relationships.
• Collaborate with Neara Sales and Deployment teams to drive customer happiness, platform adoption, and growth.
• Design and deliver focused training sessions and workshops aligned with customer goals.
• Identify emerging client needs and strategic opportunities to inform account strategies.

Requirements

• Significant experience with enterprise account engagement, strategy, and client management, ideally within a large consulting organization.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or other relevant technical experience.
• Experience in developing tangible customer value and ROI frameworks.
• Strong communication skills, with the ability to explain complex topics clearly.
• Strong critical thinking capabilities to translate customer outcomes to technical solutions.
• Strong external stakeholder engagement skills, including the ability to build trusted relationships.
• Proactive problem-solver who enjoys finding creative solutions.
• Skilled in programming, data integration, and utilizing tools like macros and various software languages.
• Experience within infrastructure, and specifically the energy sector, is a plus.
• Willing to travel monthly.
• Must have current and unrestricted working rights.
• Visa sponsorship is not offered.

Skills

• Programming
• Data integration
• Macros
• Various software languages

Location

• On-site with customers (monthly travel required)

Work Type

• Full-time

Experience Level

• Enterprise account engagement
• Client management
• Software engineering
• Technical experience

Salary/Compensations

• Competitive salary + ESOP

Benefits

• Significant career development and growth opportunities
• Highly meritocratic, non-bureaucratic, and low ego work culture
• Opportunity to work on complex, meaningful products and real-world problems
• Opportunity to play a direct, critical role in the trajectory of a high-growth company

About the Company

• Neara uses advanced machine learning to create engineering-grade, physics-enabled digital twins of electricity grids.
• Neara's simulations help asset owners understand challenges and implement solutions for millions of kilometers of infrastructure.
• Neara empowers large utilities to pinpoint risks, optimize investments, and build a more resilient global energy future.
• The team is composed of individuals passionate about making a tangible difference using AI and machine learning.
• Neara fosters a culture where innovation thrives, with everyone owning the mission.

Equal Opportunity

• Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.