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About the Role

We are seeking a CRES Administrator to join Swiss Re's UK & Ireland Corporate Real Estate & Services team in London. This role is crucial for ensuring the seamless operation of our workplace, supporting finance processes, facilities management, communications, and project coordination. You will be a central point of contact for colleagues, suppliers, and on-site services, requiring full-time presence in our London office. Your effectiveness in coordination, proactive issue resolution, and high service standards will significantly impact the daily experience within the building.

Responsibilities

Raise and manage Purchase Orders accurately and in a timely manner, ensuring compliance with internal controls, financial procedures, and contractual requirements.
Process invoices through MySpend/Coupa, maintaining organised financial documentation and audit trails in line with Swiss Re policies.
Monitor open purchase orders and invoices, proactively following up with requestors, approvers, and suppliers to minimise delays and ensure timely payment.
Collaborate with Finance, Procurement, vendors, and internal stakeholders to support efficient purchasing processes and resolve financial administration issues.
Manage Snow tickets in collaboration with Facility Management Support Officers (FMSOs).
Maintain workplace data in IWMS/Planon, ensuring accuracy and up-to-date records.
Coordinate Health & Safety tasks, including Display Screen Equipment (DSE) assessments, first aid and fire marshal training.
Support legal compliance, Internal Environmental Management (IEM) topics, and ISO certifications (e.g., ISO14001, ISO50001).
Actively contribute to team meetings by preparing updates, taking accurate notes, recording agreed actions, and distributing follow-up items in a timely manner.
Create and distribute Service Communication Messages (SCOM) via ContactOne.
Coordinate poster distribution and support event-related communications.
Maintain and update CRES information on ContactOne and the Enterprise portal.
Support CRES projects including vendor management, coordination of site visits, meeting minutes, and ongoing tool improvements (e.g., meeting room booking and visitor registration tools).
Maintain organised project records of discussions, decisions, and follow-up actions to support effective delivery and team visibility.
Act as a key contact for multisite suppliers and vendors, including Fruitful Office, Lyreco, and St John Ambulance.
Attend supplier, subtenant, and internal team meetings, contributing constructively, capturing key discussion points, and ensuring agreed actions are followed through.
Work collaboratively with colleagues, suppliers, and stakeholders to deliver a consistent, professional, and service-focused workplace experience.

Requirements

Proven experience in facilities, office management, or corporate services, with a solid understanding of day-to-day operational support.
Strong financial administration skills, including experience raising purchase orders, processing invoices, and working with procurement or finance systems (e.g., Coupa/MySpend or similar).
Proficiency with MS Office Suite and workplace/helpdesk management systems, with the ability to maintain accurate data and records.
Demonstrated ability to coordinate and support meetings, including note-taking, action tracking, and timely follow-up with participants.
Experience supporting compliance and Health & Safety administration, including familiarity with ISO standards or environmental management processes.

Skills

MS Office Suite
Workplace/helpdesk management systems
IWMS platforms (Planon)
Snow ticketing systems
Supplier/vendor relationship management
Internal communications tools
Enterprise portals
Project support
Change initiatives
Interpersonal skills
Solutions-focused mindset
Service delivery

Location

London

Work Type

Full-time
On-site

Experience Level

Professional

Salary/Compensations

GBP 28,000 - GBP 42,000

About the Company

Swiss Re is a leading provider of reinsurance, insurance, and insurance-based risk transfer solutions, dedicated to enhancing global resilience.
The company manages a wide array of risks, including natural catastrophes, climate change, and cybercrime.
Swiss Re fosters innovation by combining experience, creative thinking, and cutting-edge expertise to develop new client solutions.
With over 15,000 employees worldwide, Swiss Re prioritizes an inclusive culture that encourages diverse perspectives and innovative thinking.
The company strives for a workplace where everyone has equal opportunities for professional growth and development, regardless of personal characteristics.
Swiss Re promotes an inclusive and flexible environment where employees can be their authentic selves and express their passion for sustainability.
The company encourages experienced professionals returning to the workforce after a career break to apply for suitable positions.

Equal Opportunity

Swiss Re embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.
In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.