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About the Role

As a representative for our company, you will serve as a host/hostess to customers, acting as the frontline for customer service. You will support kitchen staff by accommodating any special needs of guests. Your role involves inspecting dining room serving stations and tables for cleanliness and neatness, restocking supplies, setting tables, bussing tables, taking orders, preparing beverages, and expediting orders.

Responsibilities

Coordinate and assign activities of dining room personnel to provide fast and courteous service.
Accommodate special needs of guests.
Inspect dining room service stations for neatness and cleanliness.
Restock food and condiment stations while avoiding contamination.
Prepare beverages and expedite food orders.
Monitor the number of guests entering and exiting the café.
Stock and re-stock utensils, plates, and glasses in the service area.
Use carts to transport utensils, glassware, plates, and food.
Act as a host/hostess for guests, take orders, and set/re-set tables with place settings.
Coordinate and direct daily tasks to ensure quality of production and maintain positive workflow.
Train employees/interns.
Provide Management with consistent communication on operational tasks and team effectiveness.
Follow safety and sanitation procedures with all guidelines from OSHA, Department of Public Health and Risk Management.
Perform other duties as assigned.

Requirements

Must have and maintain an active Handlers’ Card (ServSafe) and adhere to local food handler requirements.
Maintain an exceptional personal record of punctuality and attendance.
Consistently perform all duties in a responsible and efficient manner.
Authorized to work in the U.S.

Skills

Excellent culinary skills.
Sense of urgency.
Strong communication skills.
Strong time management skills.
Strong resource management skills.
Strong planning skills.
Ability to manage multiple tasks and projects on a consistent basis.
Customer service.
Professional appearance.
Ability to move throughout the café and kitchen.
Ability to wipe down tabletops, table legs, pick up debris off the floor, and wipe down booth seats in all areas of the operation.
Knowledge of safety and sanitation in the workplace.
Ability to lead a team.

Location

In-person

Work Type

Full-time

Experience Level

1+ year experience in a food service operation and/or customer service role.

Education Level

High School diploma, GED or equivalent.

Salary/Compensations

$34.00 per hour

About the Company

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Equal Opportunity

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.