On-Call Front Desk Receptionist - San Francisco at Embarcadero
Four Seasons Hotels and Resorts · CA, US
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About the Role
Join the talented team at Four Seasons Hotel San Francisco at Embarcadero as an On-Call Front Desk Receptionist. This is a unique opportunity to be part of a leading luxury hotel company, offering an environment that pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation.
Responsibilities
- Check guests in efficiently and in a friendly manner, using the guest's name whenever possible.
- Assure guests are assigned their requested room type and the correct rate is charged.
- Arrange for luggage to be delivered to guest rooms.
- Issue correct keys to guests.
- Upsell guest rooms based on availability to maximize revenue.
- Check guests out at the end of their stay.
- Ascertain guest satisfaction, collect keys, post late charges, and present bills to guests.
- Settle bills accurately through credit card or cash transactions.
- Maintain a balanced bank assigned by the hotel.
- Make change, cash checks, and exchange foreign currency.
- Reconcile all transactions at the close of each shift.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Accommodate special requests whenever possible.
- Resolve customer complaints.
- Assist customers with inquiries regarding hotel services, hours of operation, key hotel personnel, in-house events, and directions.
- Respond to all guest requests accurately and in a timely manner.
- Interact with guests in person and by phone.
Requirements
- Previous luxury hotel front desk experience preferred.
- Must have excellent customer service and guest contact skills.
- Ideal candidates will be outgoing and enjoy helping others.
- Ability to quickly and positively establish rapport is required.
- Above average communication skills - both written and oral - are required.
- Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.
- Must possess the ability to work in a high volume operation.
- Must be able to multi-task and complete tasks by established deadlines.
- Must be able to work a flexible schedule (holidays, and/or weekends).
Skills
- Customer service
- Guest contact
- Communication (written and oral)
- Upselling
- Cash handling
- Foreign currency exchange
- Multi-tasking
Location
- San Francisco, CA
Work Type
- On-Call
- Full-time
Experience Level
- Not specified
Education Level
- Degree in hospitality or similar preferred
Salary/Compensations
- Hourly Rate: 36.66
Benefits
- Complimentary Employee Meals
- Paid sick days
About the Company
- Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
- The team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
- The company believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
- Four Seasons believes its purpose is to create lasting impressions through genuine connections.
- Four Seasons offers an opportunity to build a life-long career with global potential and a sense of pride in work.
- The company is committed to maintaining staff levels that align with its extraordinary staff-to-guest ratios.
- Four Seasons hires motivated people and trains them to perform superbly, creating an environment where they can flourish.
- The company culture breeds and rewards success.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
- EEOC is The Law Information poster available.