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About the Role

Join the talented team at Four Seasons Hotel San Francisco at Embarcadero as an On-Call Front Desk Receptionist. This is a unique opportunity to be part of a leading luxury hotel company, offering an environment that pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation.

Responsibilities

• Check guests in efficiently and in a friendly manner, using the guest's name whenever possible.
• Assure guests are assigned their requested room type and the correct rate is charged.
• Arrange for luggage to be delivered to guest rooms.
• Issue correct keys to guests.
• Upsell guest rooms based on availability to maximize revenue.
• Check guests out at the end of their stay.
• Ascertain guest satisfaction, collect keys, post late charges, and present bills to guests.
• Settle bills accurately through credit card or cash transactions.
• Maintain a balanced bank assigned by the hotel.
• Make change, cash checks, and exchange foreign currency.
• Reconcile all transactions at the close of each shift.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Accommodate special requests whenever possible.
• Resolve customer complaints.
• Assist customers with inquiries regarding hotel services, hours of operation, key hotel personnel, in-house events, and directions.
• Respond to all guest requests accurately and in a timely manner.
• Interact with guests in person and by phone.

Requirements

• Previous luxury hotel front desk experience preferred.
• Must have excellent customer service and guest contact skills.
• Ideal candidates will be outgoing and enjoy helping others.
• Ability to quickly and positively establish rapport is required.
• Above average communication skills - both written and oral - are required.
• Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.
• Must possess the ability to work in a high volume operation.
• Must be able to multi-task and complete tasks by established deadlines.
• Must be able to work a flexible schedule (holidays, and/or weekends).

Skills

• Customer service
• Guest contact
• Communication (written and oral)
• Upselling
• Cash handling
• Foreign currency exchange
• Multi-tasking

Location

• San Francisco, CA

Work Type

• On-Call
• Full-time

Experience Level

• Not specified

Education Level

• Degree in hospitality or similar preferred

Salary/Compensations

• Hourly Rate: 36.66

Benefits

• Complimentary Employee Meals
• Paid sick days

About the Company

• Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
• The team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
• The company believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
• Four Seasons believes its purpose is to create lasting impressions through genuine connections.
• Four Seasons offers an opportunity to build a life-long career with global potential and a sense of pride in work.
• The company is committed to maintaining staff levels that align with its extraordinary staff-to-guest ratios.
• Four Seasons hires motivated people and trains them to perform superbly, creating an environment where they can flourish.
• The company culture breeds and rewards success.

Equal Opportunity

• Four Seasons is an Equal Opportunity, Affirmative Action employer.
• Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
• EEOC is The Law Information poster available.