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About the Role

Join Bob’s Discount Furniture as a Customer Service Support Associate - Bob Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care.

Responsibilities

Assist guests in person, over the phone, and across digital platforms.
Help with orders.
Manage calls.
Support store teams.
Enter orders accurately using support systems.
Process payments.
Handle cash.
Perform root cause analysis.

Requirements

Must be at least 18 years old.
Ability to work flexible retail hours.
Strong verbal communication, judgment, and customer service skills.
Basic computer proficiency and willingness to learn new technologies.
Ability to stand and walk on showroom floor.
Ability to sit and perform computer-based work at a desk.
Ability to speak clearly on phone and use standard office equipment.

Skills

Guest communication and empathy
Omnichannel customer support (in-store, phone, digital)
Order entry and accuracy using support systems
Cash handling and payment processing
Multitasking and follow-through
Problem-solving and root cause analysis
Positive mindset and professionalism
Technology adaptability and system usage
Retail experience
Call center experience
Customer service experience
Sales system familiarity
CRM system familiarity
Experience supporting store operations or fulfillment

Location

In-store

Work Type

Full-time
In-store

Experience Level

Entry Level

Salary/Compensations

18.08 per hour

Benefits

National Medical, Dental, and Vision Insurance
Paid Vacation, Sick Days, Holidays, and your Birthday
401(k) Profit Sharing Plan with a generous company match
Pet Insurance and employer-paid Life Insurance
Legal & Financial Planning assistance and wellness resources
Tuition Reimbursement and employee scholarships
Ongoing training and career development through Workday Learning
Employee Discount on Day 1, plus merchant partner savings

About the Company

Bob’s Discount Furniture is one of the leading omni-channel furniture retailers in the country with over 200 stores.
We are committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
We believe in fostering a positive, inclusive, and skill-driven work environment.
Our core values are Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun.

Equal Opportunity

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
We are committed to creating a place as diverse as the communities we serve.