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About the Role

Join Caterpillar’s Electric Power Division as a Field Service Engineer I, where you will deliver technical expertise supporting field startups for both standard and custom switchgear systems. In this role, you will handle warranty claims, perform remedial repairs, and support preventative maintenance contracts within your assigned territory. You will operate under the general direction of the Regional Service Manager.

Responsibilities

Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear systems.
Ensure high levels of customer satisfaction across the assigned territory while supporting on-call service needs.
Assist and train internal technicians and external customers on preventative maintenance, troubleshooting, repair, and equipment testing.
Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues.
Support dealer service and sales teams in promoting products and services.
Submit daily service reports, weekly expense reports, and maintain accurate project documentation in a timely manner.
Stay current on training for new and updated systems, technologies, and platforms.
Gather feedback to identify opportunities for new products and improvements to existing offerings.
Evaluate manufacturing and production processes to identify defects and recommend design modifications to improve efficiency and quality.
Track, manage, and ensure resolution of product quality and performance issues.
Communicate technical specifications and service instructions clearly to ensure optimal product performance.

Requirements

Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Communicates and prioritizes customer needs and expectations
Researches and validates customer requirements
Gathers feedback and drives continuous improvement
Engages proactively with customers to understand business needs
Data Gathering & Analysis: Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Applies standard data collection and analysis processes
Documents and synthesizes data from multiple sources
Uses basic analytical tools to support decision-making
Service Excellence: Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Delivers high-quality service to internal and external customers
Resolves common issues and responds with urgency to requests
Documents and tracks customer concerns in a timely manner
Effective Communications: Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Provides clear, constructive feedback
Incorporates feedback to improve communication effectiveness
Prepares and delivers reports required for assigned work
Problem Solving: Basic understanding and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Applies structured problem-solving approaches
Follows standard escalation and reporting processes
Uses established procedures for analysis and resolution
Technical Excellence: Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Delivers effective technical solutions to routine challenges
Applies engineering standards, tools, and best practices
Maintains and builds technical knowledge
Supports others in resolving technical issues
Experience working cross-functionally with engineers, contractors, consultants, and end users
Knowledge of power systems, including switchgear, ATS, and generator systems, with ability to read electrical schematics and blueprints
Experience with automation and controls, including PLC-based systems, HMIs, and distributed control systems
PLC experience with one or more: Modicon/Schneider, Rockwell/Allen-Bradley, Siemens, or GE
HMI experience preferred (e.g., Rockwell FactoryTalk, Siemens, Vijeo, iFix, Wonderware)
Minimum 2 years of related experience or 4 years of equivalent experience
Valid driver’s license and ability to meet background, drug, and medical requirements
U.S Navy Nuclear Power Electricians are highly preferred for this role

Skills

Electrical Engineering
Electrical Engineering Technology
Power systems
Switchgear
ATS
Generator systems
Electrical schematics
Blueprints
Automation
Controls
PLC-based systems
HMIs
Distributed control systems
Modicon/Schneider
Rockwell/Allen-Bradley
Siemens
GE
Rockwell FactoryTalk
Vijeo
iFix
Wonderware

Location

Indiana
Michigan
New York
Ohio
Virginia
West Virginia

Work Type

Remote (U.S.-based)
Salaried non-exempt position with overtime eligibility

Experience Level

Field Service Engineer I
Minimum 2 years of related experience or 4 years of equivalent experience
Alternatively, at least 3 years of relevant industry experience

Education Level

Bachelor’s degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET)

Salary/Compensations

$89,210.00 - $133,810.00

Benefits

Phone allowance included
Company vehicle provided (includes insurance, towing, and personal use)
Relocation assistance IS available for this position
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

About the Company

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers.
EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more.
With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands.
We’re committed to providing sustainable and reliable solutions to our customers.
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
For over 100 years, we have been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.
Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Equal Opportunity

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.
Qualified applicants of any age are encouraged to apply.