Client Experience Manager, Pharmacy Benefits Management at CVS Health | Iowa, United States | Rezi

Client Experience Manager, Pharmacy Benefits Management at CVS Health

Client Experience Manager, Pharmacy Benefits Management

CVS Health · Iowa, United States

Today

Client Experience Manager, Pharmacy Benefits Management

CVS Health · Iowa, United States

7 hours ago
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About the Role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Responsibilities

  • Perform and support plan changes.
  • Perform ID card facilitation.
  • Complete any necessary reporting (scheduled, ad-hoc).
  • Conduct inbound phone calls.
  • Complete any assigned invoices.
  • Perform any assigned group terminations.
  • Complete documentation requests.
  • Serve as a presence throughout the implementation process.
  • Facilitate and participate in external-facing meetings.
  • Perform overrides as needed.
  • Oversee prior authorization and accessibility processes.
  • Oversee resolution of claims issues.
  • Perform manual eligibility adds and terminations.
  • Service warranties as assigned.

Requirements

  • 5+ years of experience in a pharmacy, PBM (Pharmacy Benefit Management), and/or insurance setting.
  • Ability to travel up to 25% of time within the continental United States.

Skills

  • Certified Pharmacy Technician.
  • Basic awareness of problem solving and decision-making skills.
  • Previous experience with Salesforce.

Work Type

  • Full time

Education Level

  • High school diploma or GED.
  • Bachelor’s degree.

Salary/Compensations

  • $46,988.00 - $122,400.00

Benefits

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • CVS Health bonus, commission or short-term incentive program

About the Company

  • Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Equal Opportunity

  • Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.