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About the Role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, obsessed with the connected world and thrive in a high-traffic environment. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and recommending solutions. They exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Responsibilities

Proactively engage with customers in a high-traffic retail environment using digital tools, communicating effectively, educating customers, and showcasing T-Mobile solutions.
Leverage digital self-serve tools during customer interactions and onboarding.
Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app.
Complete training on the T-Mobile in-store experience, new skills, products, processes, and systems.
Review personal results, current promotions, and updates to remain customer-ready.
Continuously learn and improve skills to provide the best customer experience.
Partner with nearby store locations for customer onboarding.
Perform skills practice, knowledge sharing, store operations, and opening/closing procedures.
Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets.
Be customer-obsessed, passionate, friendly, and engaging.
Connect on a personal level, match customer pace, build rapport, trust, and loyalty.
Provide exceptional service and exceed customer expectations.
Proactively reach out to potential customers to drive sales activity.
Follow up with customers, capture referrals, manage 'Be Back' processes, and build relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience, from account setup to device support and account servicing.

Requirements

High School Diploma/GED required.
6 months of customer service and/or sales experience, retail environment preferred.
At least 18 years of age.
Legally authorized to work in the United States.

Skills

Customer Satisfaction
Team Building
Retail Sales
Digital tools proficiency
Effective communication
Solution-based selling
Customer relationship building

Location

National Sales partner locations

Work Type

Full-time
Part-time

Experience Level

6 months of customer service and/or sales experience

Education Level

High School Diploma/GED

Salary/Compensations

$19.50 hourly base pay
$5.00 per hour training pay
Annualized incentive target of $18,000/year (for Mobile Expert role after 90 days)
Guaranteed to earn $20/hour inclusive of base pay and incentives

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short-term disability
Long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

About the Company

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
All team members receive a competitive base salary and compensation package - this is Total Rewards.
Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
The Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities!
We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.