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About the Role

The Behavioural Support Personal Support Worker provides direct care, education, and support to seniors in the community who exhibit responsive behaviours associated with various health conditions. This role focuses on enhancing the quality of life for individuals with behavioural challenges, supporting transitions between care settings, and building capacity within healthcare teams.

Responsibilities

• Serve as the primary Personal Support Worker (PSW) for assigned clients, following established visit schedules.
• Conduct and document observations of client behaviour, especially during initial intake, to help identify triggers.
• Maintain accurate and timely documentation in accordance with agency standards and reporting tools.
• Support the development and implementation of Behavioural Support Plans in collaboration with the Psychogeriatric Case Manager.
• Apply and adapt interventions and strategies to effectively manage responsive behaviours.
• Monitor and report behavioural changes or escalation to the care team.
• Provide guidance and mentorship to staff, caregivers, and family members on effective strategies.
• Participate in care conferences, team meetings, and discharge planning.
• Collaborate with multidisciplinary teams to ensure coordinated, client-centered care.
• Assist with client transitions to appropriate care settings.
• Deliver care through communication, observation, and hands-on support, reporting any changes in condition.
• Follow all health and safety, infection prevention, and organizational policies.
• Work primarily in hospital settings, adhering to site-specific protocols.
• Perform additional duties as assigned by Program Manager and/or designated.

Requirements

• Post-secondary education in Human Services (i.e PSW Certificate, Health Care Aide Certificate, RPN Certificate) or equivalent field.
• Understanding of challenges faced by vulnerable, older adults and seniors with serious mental illness, cognitive and addiction challenges who exhibit responsive behaviours.
• Knowledge of GPA, P.I.E.C.E.S., U-First etc. or willingness to be trained.
• Strong understanding of Behavioural Supports Ontario (BSO) principles.
• Experience supporting clients using a Psychosocial Rehabilitation (PSR) approach.
• Skilled in assessment, crisis intervention, and problem-solving in both individual and group settings.
• Compassionate and client-centered approach with the ability to build positive relationships.
• Physically able to perform duties including lifting and transferring.
• Valid First Aid & CPR certification.
• Excellent communication and computer skills, with the ability to follow instructions effectively.
• Ability to work independently and collaboratively within a team environment.
• Proven reliability, professionalism, and accountability.
• Valid driver’s license and access to a vehicle is required.
• A satisfactory vulnerable sector check (VSC) is also required.

Skills

• Behavioural support
• Direct care
• Education
• Support
• Personal care
• Activities of daily living
• Behavioural support plan development
• Intervention strategies
• Crisis intervention
• Problem-solving
• Communication
• Computer skills
• Observation
• Documentation
• Collaboration
• Mentorship
• Assessment

Location

• Toronto, ON

Work Type

• Onsite
• Contract

Experience Level

• Not specified

Education Level

• Post-secondary education in Human Services (i.e PSW Certificate, Health Care Aide Certificate, RPN Certificate) or equivalent field.

Salary/Compensations

• $53,776 - $55,109 Annually Prorated

Benefits

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard
• Additional paid personal and paid sick days
• Professional development budget
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

About the Company

• LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
• Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
• LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Equal Opportunity

• LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
• LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
• Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.