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About the Role

As a Case Manager – Behaviour Supports Ontario (BSO), you will join a dedicated team providing direct care, education, and support to older adults and their care partners. This role focuses on individuals demonstrating responsive behaviours potentially linked to dementia, mental health, substance use, or neurological conditions. You will conduct comprehensive behavioural assessments, develop evidence-based support plans, and coordinate care networks by connecting with community agencies and practitioners. Your work will involve direct service to mitigate escalating behaviours and close collaboration with the BSO team and other healthcare partners.

Responsibilities

Develop and implement individualized Behavioural Support Plans aimed at improving quality of life and reducing responsive behaviours.
Conduct behavioural assessments and maintain accurate, timely documentation and reports.
Act as a liaison and advocate, collaborating with clients, families, caregivers, and multidisciplinary teams.
Provide training, consultation, and ongoing support to staff, families, and caregivers.
Offer supportive counselling and connect clients to appropriate health care services and community resources.
Deliver crisis intervention and assist in creating effective crisis management plans.
Build respectful, trusting relationships using recovery-oriented and psychosocial rehabilitation principles.
Participate in team meetings, care conferences, and interdisciplinary collaboration.
Maintain strict confidentiality and adhere to organizational policies and procedures.
Work primarily within hospital settings, ensuring compliance with health and safety protocols.
Engage in required training and contribute to the Behaviour Support Resource Team.
Perform additional duties as assigned by leadership.

Requirements

Post-secondary education in Social Services / Human Services or equivalent field.
Minimum 3 years’ working experience with client population group.
Understanding of challenges faced by seniors with mental health, addictions, dementia, or neurological conditions.
Requires knowledge of recovery, harm reduction, recovery and psychosocial rehabilitation.
Knowledge of P.I.E.C.E.S., U-First, RAI, OCAN, and documentation standards (or willingness to be trained).
Knowledge of community resources and cultural competency frameworks.
Proven crisis intervention, problem-solving, and interpersonal skills.
Strong assessment, counselling, and client engagement abilities with a flexible, creative approach.
Ability to collaborate effectively with interdisciplinary teams, clients, families, and community partners.
Excellent communication, organizational, and time management skills.
Proficient in documentation, record-keeping, and basic computer applications.
Valid driver’s license and access to a personal vehicle.
A satisfactory vulnerable sector check (VSC) is required.

Skills

Crisis intervention
Problem-solving
Interpersonal skills
Assessment
Counselling
Client engagement
Communication
Organizational skills
Time management
Documentation
Record-keeping
Basic computer applications

Location

Toronto, ON

Work Type

Onsite

Experience Level

Minimum 3 years’ working experience

Education Level

Post-secondary education in Social Services / Human Services or equivalent field

Salary/Compensations

$57,007 - $71,647 annually prorated

Benefits

Comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
Defined Benefits Pensions Plan
24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard
Additional paid personal and paid sick days
Professional development budget
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Tuition reimbursement program
Maternity-leave top up program and Parental leave top up program

About the Company

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
LOFT’s vision is that together, we can all live successfully in our community.
Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity.
LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Equal Opportunity

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.