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About the Role

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to support patient care by making patients feel welcomed and valued while controlling appointment flow. The role requires executing 5-star customer service and fostering a collaborative community environment.

Responsibilities

• Support patient care by making patients feel welcomed and valued.
• Control the flow of appointments.
• Respond to all phone calls and emails within 2 hours and always within 24 hours.
• Guide patients through the out-of-network experience.
• Greet all patients who enter the clinic with a smile.
• Execute 5-star customer service.
• Foster a true community environment for both patients and team members.
• Maintain manual dexterity to manipulate office equipment and make written notations.
• Use computer keyboard 90% of each workday.
• Communicate effectively over the telephone.
• Read information on computer screens.
• Sit, stand, walk for extended periods of time.
• Occasionally lift 10 pounds floor to waist.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills.
• Ability to multi-task.
• Strong attention to detail.
• Willingness to grow.
• Passion for the field of hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of seeking out opportunities to make an impact daily and connecting with people.
• A proactive, collaborative, team-oriented attitude.
• Celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
• Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.

Skills

• Communication skills
• Multi-tasking
• Attention to detail
• Customer service
• Hospitality
• Teamwork
• Collaboration

Location

• W 120th St, Harlem

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• BA/BS degree preferred, not required.

Salary/Compensations

• $18 - $18 an hour

Benefits

• One Medical paid membership
• Mental Health benefits including paid time off and support services through Journey Live & employer sponsored EAP program
• Medical, Dental, Vision Benefits
• Commuter FSA Plan
• 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
• Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
• Commuter FSA Plans – pretax savings plans for travel to & from work
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans
• Gym membership discounts with Blink & Crunch Fitness
• Company Events - Annual Summer Picnic and Holiday Awards Celebration

About the Company

• Spear Physical and Occupational Therapy is the nation’s leading outpatient practice with more than 40 clinics in the New York Tri-State Area and 25 years of experience.
• Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances.
• Spear has been honored by top medical, academic, and business communities, including being named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT.
• Spear received the Columbia Award for Leadership in Clinical Education.
• Spear served as official therapists to Olympic teams and Broadway shows.
• Spear has been featured for their expertise in The New York Times, CBS News, Good Morning America, and The Today Show.