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About the Role

As an Assistant Manager, you play a critical leadership role in bringing Petco's purpose to life. You support the General Manager in running a high-performing Pet Care Center, leading partners, caring for pets, and delivering exceptional customer experiences. You are a trusted leader on the sales floor, stepping in as the lead in the General Manager’s absence, and a role model who helps develop talent, drive results, and ensure operational excellence every day.

Responsibilities

Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
Promote a safe, welcoming environment for pets, pet parents, and partners.
Act with integrity and care in every decision that impacts pets and their families.
Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
Support hiring, onboarding, training, and ongoing development of store partners.
Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.
Support daily store operations to ensure smooth workflow and execution.
Drive sales, service, and operational goals by leading from the floor.
Monitor store performance metrics and share results and insights with the General Manager.
Assist with inventory control, merchandising execution, and promotional events.
Step into leadership responsibilities and decision-making in the absence of the General Manager.
Resolve escalated customer concerns quickly and professionally.
Serve as a role model for Petco values, behaviors, and service standards.
Coach partners to strengthen selling skills, pet care knowledge, and customer engagement.
Support a positive, inclusive, and collaborative team culture.
Assist with performance management and accountability.
Execute merchandising standards and ensure accurate inventory levels.
Support labor efficiency, task prioritization, and operational routines.
Ensure compliance with all company policies, procedures, and safety standards.
Assist with additional duties as needed to support business needs.

Requirements

2+ years of retail experience, including supervisory or management experience.
Proven ability to lead, coach, and motivate a team.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency with point-of-sale systems and Microsoft Office applications.
Passion for animals and knowledge of pet care strongly preferred.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.

Skills

Leadership
Coaching
Team Motivation
Problem-Solving
Decision-Making
Communication
Interpersonal Skills
Point-of-Sale Systems
Microsoft Office Applications
Pet Care Knowledge

Location

Pet Care Center retail environment

Work Type

Full-time

Experience Level

Management
Supervisory

Salary/Compensations

$25.50 - $39.50 Hourly

Benefits

Health benefits
Financial benefits
401K
Incentives
PTO

About the Company

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it.
We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between.
We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Equal Opportunity

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.