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About the Role

The Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing requested duties. These duties include interviewing patients and families to obtain demographic and financial information, scheduling and confirming appointments, verifying insurance, explaining financial responsibility, and collecting same-day payments.

Responsibilities

Demonstrates company values in daily activities.
Greets patients, families, and visitors courteously and helpfully.
Ensures accuracy of patient data entered in the RIS.
Prioritizes tasks via RIS management (schedule scrubbing) to support current and future patient exam needs.
Engages customer needs and preempts needs for later service recovery.
Supports walk-in and physician office scheduling calls directly to the center.
Participates in TOS collection of patient financial responsibility and works with the Center Manager to reach monthly TOS goals.
Schedules and confirms walk-in diagnostic exams and procedures.
Acts as a liaison to PACE and centralized Insurance Authorizations.
Inventories and prepares orders for supplies.
Completes CD burning for patients and physicians.
Communicates financial responsibility to patients or patient representatives.
Calmly handles patient experience and customer service issues.
Completes other tasks and projects as assigned.

Requirements

Knowledge of and adherence to company policies and protocols.
Knowledge of and adherence to HIPAA and safety guidelines.
Knowledge of basic level computer skills.
Skill in organizing and prioritizing work and following assignments through to completion.
Skill in written and verbal communication.
Ability to work independently and in a team environment.
Ability to work in a fast-paced environment and meet established deadlines.
Ability to be flexible in schedule and adaptable to constant change.
Ability to effectively handle details with accuracy.
Ability to maintain regular attendance and on-time approval to work as scheduled.
Ability to deliver high-quality customer service by communicating with integrity and compassion.
Ability to resolve service recovery issues and understand when to escalate.
Ability to remain calm in difficult situations.
Requires the use of office equipment, such as computers, fax machines, telephones, and copiers.
Requires computer-related activities for extended periods.
Requires the ability to see, hear, speak, write and key.

Skills

Computer skills
Organization
Prioritization
Written communication
Verbal communication
Teamwork
Adaptability
Accuracy
Customer service
Problem-solving

Location

Work Type

Part-time
Onsite

Experience Level

Entry Level

Education Level

High School Diploma or equivalent required

Salary/Compensations

Competitive hourly rate

Benefits

Medical/Dental/Vision benefits the 1st of the month following start date
401K with Profit Sharing beginning day 1
Vacation and PTO days on an accrual basis
6 paid holidays
4 hours of paid community service or volunteer hours a year
Annual bonus opportunity
Annual reviews for merit increases
Work Life Balance-NO On-call or Over Nights
Beautiful spa-like work environment
Opportunity to learn and grow career within Windsong
Stable organization with a great reputation

About the Company

A diagnostic radiology center of excellence where personalized service, world-class imaging and compassion meet.
Stable organization with a great reputation in WNY.

Equal Opportunity

Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law. The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws. Some benefits listed are dependent on employment status (ex. Full-Time, Part-Time) and/or number of hours worked.