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About the Role

The guest service representative maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of the guest experience such as check-in, check-out, and problem resolution.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Requirements

• Prior customer service experience is preferred.
• High school diploma and/or equivalent work experience preferred, but not required.
• This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting.
• This may require AM, PM or overnight shifts including weekends and holidays.

Skills

• Provide high-level customer service
• Communicate effectively with guests and team members
• Follow instructions
• Ability to learn quickly
• Pay attention to detail
• Maintain composure when working under pressure
• Very good phone skills

Work Type

• Full-time

Education Level

• High school diploma or equivalent

Benefits

• Contribute up to 80% toward individual health plans
• Affordable dental and vision insurance
• FSA and HSA options
• 401K plan
• Discretionary yearly match
• Paid group term life insurance for select positions
• 50% shared cost short-term disability
• Option to purchase additional employee paid life insurance
• Robust PTO plan
• 7 paid holidays
• Earned wage access program
• Employee Assistance Program (EAP)
• Sober support network
• Recovery-friendly workplace
• Exclusive hotel travel discounts

About the Company

• We’re more than just a team – we’re a community dedicated to making a difference every day.
• At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together.
• Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity.
• We believe in supporting our employees both in and out of the workplace.
• When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
• We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive.
• Our core values guide everything we do, from how we interact with each other to how we serve our guests and community.
• Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Equal Opportunity

• The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.