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About the Role

This role is responsible for ensuring that merchant priorities are met by driving cross-functional alignment across a portfolio of merchant growth, experience, and tooling initiatives. You will articulate, document, and advocate for NV merchant needs, ensuring they are properly sequenced and prioritized. Additionally, you will partner with Wolt and Deliveroo teams to share insights and ensure visibility across markets. This role requires translating risk into a compelling, data-grounded case for prioritization.

Responsibilities

Support product and engineering teams in building new self-serve capabilities for merchants from the ground up, defining requirements and ensuring clear definition and sizing.
Drive merchant growth priorities across teams, building and maintaining alignment on NV merchant needs for growth, retention, and relationship deepening.
Own the 'why it matters' narrative, framing growth investments as wins for merchants, consumers, and DoorDash, and translating merchant pain points into clear business cases.
Scope and accelerate net-new and under-optimized capabilities by defining requirements, identifying gaps, and building crawl/walk/run plans.
Act as the connective tissue across the merchant growth ecosystem, bridging the gap between merchant needs and what product, sales, support, and operations teams are building.
Shape how growth investments land for merchants by partnering with product and operations teams to ensure well-sequenced, well-communicated launches that create durable value.

Requirements

6-8+ years of experience in strategy and operations, business or product operations, consulting, or similar cross-functional roles.
Ability to get things done by helping people understand why something matters, not by pushing harder.
Capacity to align teams with competing priorities around a shared goal and sustain that alignment over time.
Comfort operating where the playbook doesn't exist yet and creating clarity for teams.
Genuine merchant fluency, understanding how retailers, grocers, and enterprise merchants think about growth, promotions, loyalty, and platform relationships.
Experience in product operations: writing business cases, defining success metrics, scoping from zero, and shepherding builds from idea to launch.
Clear written communication skills, with a default to async documentation.
Ability to work with data (SQL, spreadsheet modeling) to size problems, build simple models, and track performance independently.
Experience using AI in professional workflows.

Skills

Strategy and operations
Business operations
Product operations
Consulting
Cross-functional collaboration
Business case development
Success metric definition
Scoping
Project management
Data analysis
SQL
Spreadsheet modeling
AI

Location

United States
Illinois
Colorado
Remote

Work Type

Full-time

Experience Level

6-8+ years

Salary/Compensations

$136,000—$200,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles

About the Company

DoorDash is a technology and logistics company focused on empowering local economies.
The company's mission is to be the place people turn to for any and all goods, expanding beyond food delivery.
DoorDash is growing rapidly and offers opportunities for team members to share perspectives, solve challenges, and own their careers.
The company is committed to supporting employee well-being through comprehensive benefits and perks.

Equal Opportunity

DoorDash is committed to growing and empowering a more inclusive community.
The company hires and cultivates diverse teams from all backgrounds, believing that true innovation happens when everyone has room at the table.
No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
DoorDash strives to prevent subtler forms of inappropriate behavior like stereotyping.
People who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
The company will consider for employment qualified applicants, including those with arrest and conviction records, in accordance with applicable regulations (San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, etc.).
Applicants needing accommodations should inform their recruiting contact.