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About the Role
As a Front Desk Sales Specialist, you will deliver a 5-star client experience and help clients commit to a consistent wellness routine by recommending and closing the right membership or package. This role involves consultative selling, follow-up, and helping clients take action in a fast-paced studio environment.
Responsibilities
- Use a consultative approach to understand client goals and recommend personalized solutions.
- Give studio tours and confidently present and close memberships/service packages.
- Own follow-up: respond to inquiries, re-engage leads, and convert first-time visitors into repeat clients.
- Help drive studio performance through strong conversion habits and team collaboration.
- Welcome and assist clients with warmth, professionalism, and positive energy.
- Educate clients on the benefits, protocols, and safety of our services.
- Create a consistent, elevated experience that keeps clients coming back.
- Manage check-ins, scheduling, and onboarding (including medical waivers and POS profile creation).
- Answer calls/texts, return voicemails, and assist with booking/rescheduling.
- Maintain a clean, safe, welcoming studio and support day-to-day operations.
- Execute opening/closing duties.
- Embody Restore’s mission, values, and Hyper Wellness® lifestyle.
- Contribute to a high-energy team culture where everyone feels seen and supported.
Requirements
- 2+ years experience in sales or membership/package selling (such as fitness, wellness, med-spa, boutique retail, hospitality).
- Comfortable asking for the sale and handling common objections with confidence and empathy.
- Strong communication skills and follow-up habits (phone/text/email).
- Coachable, proactive, team-first mindset.
- Interest in health and wellness.
- Willingness to work weekends.
Skills
- Consultative selling
- Client relationship management
- Sales closing
- Follow-up
- Communication
- Customer service
- Scheduling
- Onboarding
- POS systems
- CRM
Work Type
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- Competitive hourly pay + performance bonuses
Benefits
- Wellness resources
- Bonus based on performance
- Employee discounts
- Paid time off
- Vision insurance
- 401(k)
- Dental insurance
- Flexible schedule
- Full benefits package (for full-time team members)
- Free and discounted wellness services
- Relaxed, wellness-focused workplace
- Casual dress code
- Supportive, team-oriented culture
- Clear growth path for high performers (Senior Consultant → Leadership opportunities)
About the Company
- At Restore Hyper Wellness – the nation’s leader in cutting-edge wellness services – we help people feel better, look better, and perform at their best.
- Our mission is to make Hyper Wellness® accessible, affordable, and even fun.
- We’re building a team of people who bring positive energy, love helping others, and thrive in a culture where great service and great sales go together.