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About the Role

As a Technical Support Analyst, you will be the first point of contact for employees across Peoples Group, delivering exceptional IT support for devices, applications, Microsoft 365, and user access. You will play a key role in onboarding and offboarding, troubleshooting technical issues, and supporting modernization initiatives, including ServiceNow enhancements, automation, asset management, and process improvement projects in a growing technology environment.

Responsibilities

Respond to incidents by investigating problems and taking corrective action.
Undertake root cause analysis for hardware and software related problems.
Complete requests such as installing, configuring, modifying, and testing computer hardware like workstations, printers, and other peripherals.
Install and test software according to established procedures.
Perform preventative maintenance of computer hardware systems.
Support a variety of Microsoft core services such as Microsoft Exchange, SharePoint, CRM, and Banking systems.
Create training and reference documentation for corporate users.
Ensure that IT standards and procedures are adhered to.
Some evening and weekend work will be required.

Requirements

Experience working with a financial institution.
Proficient with troubleshooting end-user computers and devices, and their OS.
Detail-oriented with the ability to approach problems logically and prioritize responsibilities with minimal guidance.
Support-oriented with the ability to provide clear and accurate instructions to users in a variety of situations.

Skills

Microsoft 365
ServiceNow
Enterprise applications
SharePoint
MS Defender
MS EndPoint Manager
ITIL foundations
Microsoft TCP/IP networking
Sub-netting
Interpersonal skills
Communication skills
Organization skills

Location

Toronto

Work Type

Hybrid
Remote
In-office

Experience Level

Entry level

Education Level

Post-secondary degree or diploma in Information Technology or equivalent work experience.

Salary/Compensations

$75,000.00 - $85,000.00 annually

Benefits

Competitive salaries
Profit sharing
RRSP matching
Benefits from day one
Generous paid time off
Commitment to well-being in five key areas: Financial, Physical, Social, Career, and Community.

About the Company

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future.
With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.
Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome.
We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians.
Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.

Equal Opportunity

Peoples Group is an Equal Employment Opportunity employer.
We value and celebrate individuality while fostering an inclusive workplace for everyone.
If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.